What are the responsibilities and job description for the Customer Service Representative position at Comptech Associates?
About the Role:
Role : Customer Service Representative
Location : Chicago, I
L
Job Summa
- ryThe CWB Representative role supports the CWB contact center by servicing customers through inbound/outbound calls and emails. Ideal candidates thrive in a fast-paced environment, demonstrate attention to detail, excel in communication, and possess strong problem-solving skills. The primary goal is to deliver exceptional customer experiences. In addition, assisting with functions that include but is not limited t
o:
Responsibilit
iesProvide superior customer experience via incoming telephone calls in a fast-paced, automated, high-volume contact center environm
entAssume ownership and timeliness in handling callers’ requests in an efficient, accurate and professional man
nerQuickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitmen
ts)Ability to navigate multiple systems and applications to research, analyze and resolve requests & inquir
iesMaintain performance and quality standa
rdsAnalyze information to make appropriate decisions and solve problems, while maintaining a positive phone experie
nceAbility to learn the basic concepts of personal lines insurance principles and Client and Combined products offered to our CWB custom
ersWork collaboratively with team members, and business partners to provide a positive customer experience for our cal
lerAbility to work 40 hours a week on scheduled shift between the hour 7am-8pm CST; work overtime and weekends as nee
dedAssist with special requests as need
ed.Complete additional tasks and other projects/duties as assig
nedQualificati
- onsMinimum of high school diploma or equivalent; college degree or currently pursuing is preferr
- ed.1-2 years’ experience of Insurance backgro
- undCustomer- focused mindset and dedication to providing exceptional service to employ
- eesPrevious experience in a high-volume contact center with a focus on decision making, problem solving and delivering superior customer service is a pl
- us!Outstanding, effective, and service focused communication skills, both verbal and writ
- tenProficient in computer skills, multi-application navigation and multi-task
- ingAccepts accountabil