Home Care Scheduler

Benefits:

• 401(k)
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance
  
  
  

Job Title: Scheduler – Home Health & Home Care

Job Type: Full-Time

Reports To: Administrator for Home Care / Director of Professional Services for Home Health

Position Overview:

We are seeking an organized, detail-oriented Scheduler to join our growing home health and home care agency. This individual will be responsible for coordinating caregiver-to-client and clinician-to-patient schedules to ensure timely, quality care delivery. The Scheduler will serve as a vital link between our clients/patients and our field staff, supporting both clinical efficiency and client satisfaction.

Key Responsibilities:

• Coordinate and schedule home care caregivers with appropriate patients based on location, availability, and care needs.
• Match caregivers with home care clients, ensuring compatibility and continuity of care.
• Maintain accurate and up-to-date scheduling records in the agency’s scheduling software and EMR.
• Communicate schedule changes promptly to staff, clients/patients, and management.
• Manage last-minute call-offs, cancellations, and rescheduling with efficiency and professionalism.
• Collaborate with the clinical and administrative team to ensure staffing meets the patients’ plan of care and agency protocols.
• Ensure compliance with state and federal regulations regarding staffing and service delivery. Serve as the first point of contact for scheduling inquiries from staff and clients.
• Maintain confidentiality of client/patient and employee information.
  
  
  

Qualifications:

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• 1–2 years of experience in home health, home care, or medical scheduling strongly preferred.
• Knowledge of home health regulations and scheduling software (e.g., Axxess, SmartCare, AlayaCare, or similar) is a plus.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Excellent verbal and written communication skills.
• Ability to build rapport with staff and clients and resolve conflicts with professionalism and empathy.
• Proficient in Microsoft Office (Word, Excel, Outlook).
  
  
  

Work Environment:

This position is primarily office-based but may offer hybrid or remote scheduling flexibility depending on agency policy.

Schedule:

Monday to Friday, 8:30 AM – 4:30 PM, with occasional on-call or after-hours coverage as needed. (May vary depending on needs)

Compensation & Benefits:

• Competitive hourly wage or salary
• Health, dental, and vision insurance
• Paid time off and holidays
• Opportunities for professional development and growth