Administrative Assistant

JOB RESPONSIBILITIES:

The Administrative Assistant reports to the Sales Manager while fulfilling the responsibilities listed below:

· Create and maintain customer accounts and record customer interactions with details of inquiries, complaints, and comments.

· Be the first and primary point of contact for customer concerns, inquiries, and questions via phone, email, and messaging platform, or transfer to appropriate personnel.

· Identify and assess customers’ needs to achieve satisfaction.

· Create and distribute customer material certificates.

· Process and/or confirm orders received via phone or website (not emailed POs, contractual, or international order) for standard supply products.

· Enter data precisely, clarify ambiguities, and ensure customer requirements have been accurately captured and confirmed.

· Check inventory to determine whether requested quantities can be fulfilled and communicate the status of back-ordered components to customers.

· Review open orders and backorders daily, and update customers when changes occur.

· Maintain a positive attitude and calmly respond to customer complaints; discern when to escalate complaints to supervisor.

· Create cases from customer complaints and assign them to appropriate personnel; complete tasks/cases assigned interdepartmentally; follow up with customers when resolution has been achieved.

· Communicate and cooperate with supervisors and coworkers.

· Report website and other errors and suggestions to the supervisor for review.

· Follow quality standards and comply with customer service procedures, policies, and training instructions.

· Maintain integrity of information within our system.

· Assist with internal projects as delegated by supervisor and/or senior management team. These may include pricing updates, customer emails, and others and must be completed by provided deadlines.

· Assist with internal reports (metrics/data/projections) using Microsoft Excel.

· File/maintain customer data in an organized system.

REQUIREMENTS:

· High school diploma or relevant equivalent.

· Critical thinking skills.

· Ability to communicate and work with others in a team setting.

· Ability to multitask and effectively prioritize tasks.

· A strong attention to detail.

· Proficient Computer Skills, with a focus in Microsoft Excel and Outlook Emails.

· Professional written and oral communication skills.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you currently working?

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $16