Call Center Representative

Temp to Hire
Schedule: 9:30am-6:00pm , REMOTE after 2 week training 
Location: Bellingham, MA 
Pay: $22/hr 
Needs Zoom Contact, SAP and CRM experience 

SUMMARY

Provides support to our franchisees, drivers and consumers for products and services provided

Essential Duties and Responsibilities

• Appropriately handles questions related to shipment schedules, credit inquiries/requests, status of orders, product specifications, product changes, new product introductions and promotions
• Track all calls via incident queue and ensure resolution, follow up and closure within 24 – 48 hours via internal ticketing system; unless otherwise determined
• Process orders in an efficient and accurate manner
• Provide prompt, professional, and courteous service
• Facilitate, resolve, and suggest alternative solutions when necessary to meet caller’s expectations
• Remain customer focused and communicate in an exemplary fashion by delivering clear and concise information to all customers   
• Have a thorough knowledge of the products and services offered
• Maintain a strong working knowledge of all systems and applications to perform daily functions
• Adhere to all department policies and procedures and meet the minimum performance standards for quality and productivity
• Participate in non-call activity, including special projects as needed

QUALIFICATIONS

• Preferred experience with working in a call center
• Strong customer service skills
• Excellent communication both verbal and written
• Ability to multi-task while remaining organized and disciplined with time management
• Ability to maneuver through various computer screens quickly and able to utilize tools and resources as needed
• Presents oneself in a positive, professional manner
• Must be punctual/reliable
• Ability to work well in a team environment
• Quality conscious, detail oriented and goal driven
• Must be able to work flexible hours that can include weekends and holidays
• College degree preferred or equivalent experience
• 1 year of customer service experience preferred
• Strong computer skills
• SAP experience preferred
• Working knowledge of  Microsoft products (i.e. Word, Excel)

...Pay Statement and Pay Transparency Laws: rate of pay listed is on a per hour basis. You will be entitled to health insurance once employed for 60 days and you must work 30 hours per week, on average, per month to enroll and maintain health insurance through Complete Staffing Solutions. Once both qualifiers are met you must complete the enrollment packet and your benefits will start on the first of the subsequent month. ..It is our policy to provide equal employment opportunity to all individuals regardless of race, color, sex, sexual orientation, religion, disability, age, veteran status, ancestry, national or ethnic origin or any other legally protected class. We are committed to a diverse workforce. We value all employees' talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law.#ZIP