What are the responsibilities and job description for the Bilingual Call Center Representative position at Beltone New England?
Description
Great Full Time Opportunity in Warwick, RI!
Pay Rate: $16 per hour (plus monthly bonus potential)
Schedule: Monday to Friday; 9:30am - 5:30pm
Join our small, close-knit team! Our Call Center environment is unique, being situated right in the heart of our home office with the other departments that support Beltone (around 30 total team members across all departments).
Our Call Center Team is just under 10 individuals. Here you aren’t just a number and each person’s contribution are valued. Our team is diverse, positive, hard-working and fun. They care about helping others and work well as a team to accomplish common goals. You will have the daily support of your manager, as well as your teammates. You will also have your own dedicated desk space that isn’t shared, so that you can be comfortable and do your best work.
Benefits:
- Monthly Bonus Plan up to $300
- 401(k) with a 4% match after 1 year
- Health, Dental and Vision Insurance
- FSA
- Life insurance
- Short- and Long-Term Disability
- AFLAC
- 9 Paid Holidays Off
- Up to 10 Days of Paid Time Off
- Paid Birthday Day Off
- Pet Bereavement
- Employee Discount
- No required weekends or mandatory overtime
- Paid Job training – 2-week thorough training schedule
- Employee Assistance Program (EAP)
- Paid lunch break, as well as up to two additional 15-minute breaks each day
Responsibilities:
- Answer incoming calls and schedule appointments in computer system from various marketing pieces. This is done using a pre-approved script.
- Handle various types of incoming calls: appointment setting for new hearing tests, consultations or service, appointment cancellations and reschedules, mail removals and transfers to other Beltone offices.
- Capture accurate patient contact information to be entered into computer system. Information will include confidential patient information and applicable notes such as insurance type and any hearing difficulties.
- Use Google Maps to give patients directions to local Beltone offices.
- Read through marketing materials monthly to familiarize yourself with current offerings.
- Track outcomes of all calls for each day to submit to Call Center Manager.
- Adherence to HIPAA guidelines for patient privacy.
About Beltone:
Beltone was founded on the act of helping a friend with hearing loss. Since 1940, Beltone has been the most trusted name in hearing care. Our dedicated staff understands how better hearing improves the quality of life for our patients and those around them. Beltone provides quality hearing care to more people through excellent service and the most advanced hearing aid technology, based on each individual’s hearing loss. It is our belief that no individual should be denied the possibility of an improved life through better hearing. Do you enjoy that rewarding feeling when you know that you helped someone? If so, this is a great opportunity for you!
Requirements
- Bilingual - Must be able to fluently read, write and speak both English and Spanish.
- Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
- Communication, Oral - Ability to communicate effectively with others using the spoken word.
- Customer-oriented - Ability to take care of the customers’ needs while following company procedures and policies.
- Enthusiastic - Ability to bring energy to the performance of a task.
- Friendly - Ability to exhibit a cheerful demeanor toward others and our prospects/patients on the phone.
- Interpersonal - Ability to get along well with a variety of personalities and individuals.
- Patience - Ability to act calmly under stress and strain and not being hasty or impetuous.
- Self-motivated - Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative.
- Tactful - Ability to show consideration for and maintain good relations with patients and team members.
- Tolerance - Ability to work successfully with a variety of people without making judgments.
Salary : $16