What are the responsibilities and job description for the Membership Enrollment Specialist position at Complete Concierge Care?
About Complete Concierge Care
Complete Concierge Care is a concierge primary care practice with two offices in the Washington, DC area. We are a small, growing team, and we keep our focus narrow: give our physicians what they need to spend meaningful time with patients, and treat each other with the same care we expect our patients to receive.
We value our employees as our most essential asset. We aim to provide each employee with the time, support, and tools they need to prioritize our patients in every way possible.
The Role
We are hiring a full-time Membership Enrollment Specialist as a part of our Membership Team. The Membership Team’s purpose is to support all activities which enable growth in membership for our concierge physicians. This is a relationship-focused role - most of your day is spent on the phone connecting with prospective members, walking them through our concierge model, understanding their specific needs, and enrolling them as members. Alongside that, you will spend time building referral relationships with physicians and local partners and representing the practice at in-person patient recruitment events. This role suits someone who is a self-motivated team player, comfortable initiating conversations with people they have never met, and genuinely good at building trust. This is a sales role focused on expanding Complete Concierge Care's membership.
Hybrid Position - Our Membership Team performs a mix of in-office and remote work, with occasional travel to represent the practice at local events. All candidates must live in the Metro-Washington, DC area.
This role reports to the Director of Marketing & Member Enrollment as part of the Membership Team.
Role Responsibilities
• Make outbound calls to prospective members and manage a pipeline of leads from first contact through enrollment
• Walk prospective members through the concierge model over the phone — what it costs, what it includes, and how it works day to day - and enroll them as new members
• Follow up on every lead consistently until it is resolved
• Build and maintain referral relationships with physicians and local partners
• Represent Complete Concierge Care at community events and networking opportunities to build name recognition
• Respond to member questions promptly, by phone and email
• Manage lead data, outreach details, and enrollment activity in Salesforce
• Learn the practice’s policies and procedures well enough to advise members accurately
• Process membership fee payments during enrollment and assist with annual membership renewal billing
Skills We're Looking For
• Sales and client-facing experience - Ideally including phone-based outreach
• Comfortable initiating conversations with strangers and building a network from scratch
• Patient, unhurried phone manner - many of our members are older adults, and taking the extra time to explain things clearly and warmly matters as much as information itself
• Self-motivated and effective working independently, day to day
• Strong phone presence - clear, warm, and professional
• Careful with detail and reliable about following through on open items
• Comfortable with computer applications; accurate and quick with data entry
• Experience with CRM software, particularly Salesforce, is a plus
• Background in healthcare, medical terminology, or community outreach is a plus
Compensation & Benefits
• Paid time off
• Health and dental insurance
• Long-term disability insurance
• 401(k) match
• Free on-site parking
• Comprehensive training
Our Schedule
Monday–Friday, 8am–5pm
Our Locations
Sibley Memorial Hospital
5215 Loughboro Road, NW
Suites 310, 460, 470
Washington, DC 20016
Camalier Building
10215 Fernwood Road
Suite 404
Bethesda, MD 20817