What are the responsibilities and job description for the Service Desk Technician III position at CompassMSP?
The Service Desk Technician III will be part of our support team providing exceptional customer service by focusing on finding the right solution with each client. The successful candidate will be a natural troubleshooter with the ability to also escalate issues proactively when needed. The Service Desk Technician III will work on challenging technical issues as well as serve as an escalation point for the second tier support technicians. This position will be in our Coral Gables, FL office 3 days per week and work remotely 2 days per week. There may be occasional local travel to client sites and on-call availability may be required, which would be scheduled in advance.
Job Responsibilities
- 3 year recent, relevant experience in a helpdesk role providing PC support
- Working knowledge of systems hardware, printers, scanners, and other peripheral devices
- Exchange / Office 365 Support and understand Active Directory
- Experience with security best practices and remediation
- Preferred certifications: A , Network , Windows Desktop
- Preferred work experience: Managed Service Provider or consulting environment
- Preferred systems experience: ConnectWise, Labtech, ESET
- Preferred Experience with VoIP
- Strong critical and analytical problem-solving skills
- Excellent verbal and written communication
- Exceptional attention to detail and highly organized
- Comfortable multi-tasking
- Vibrant and willing to contribute to a fun atmosphere
- Require a valid driver's license
Who you are:
You are a detail-oriented self-starter who takes ownership of your job responsibilities, and can communicate effectively with teammates, clients, and vendors. You work best in a bold, work-hard, play-hard, environment. You enjoy organization metrics, analytics, team camaraderie, and multitasking, all while working in a fun environment.
A successful Service Desk Technician III will be able to:
- Provide direct end user support for client issues by troubleshooting and applying knowledge via helpdesk calls, service board tickets and email requests.
- Configure, maintain, and troubleshoot:
- Virtual Machines and Servers
- Active Directory, Domain Name Server (DNS), Virtual Private Networks (VPN)
- Disc space allocation, wireless access points, network performance monitoring systems, and system logs
- SonicWALL firewalls, FortiGate firewalls
- Layer 3 routing, VLAN segmentation
- Microsoft SharePoint and SQL Server
- Mac OS X desktops/laptops
- Dell and HP servers/desktops/laptops
- Windows desktops/laptops (Windows 7 and 10)
- Servers-2008, 2012/2016 R2 Standard
- Maintain and troubleshoot network servers, operating system software, routers, switches, Office 365
- Perform network monitoring diagnostics and proactive and preventative maintenance to ensure systems are operational and running at peak performance
- Provide assistance and to other team members and assist lead engineers on projects as needed
- Monitor backup and disaster recovery devices and manage failures as required
Salary : $75,000 - $85,000
