Professional Services Engineer

Technical Alignment Manager

Hybrid (4 days in office/client site 1 day remote)

Who we are:

CompassMSP is a rapidly expanding, award-winning technology solutions provider in the booming managed services space. Our vision is to be the North American leader in delivering and supporting technology solutions for small & mid-sized businesses, and we are driven by our mission and core values to be a great place to work and a great company to work with. We have garnered top industry recognition for our thought leadership, growth, and workplace culture. What we are looking for:

Summary

The Technical Alignment Manager/Professional Services Engineer will be responsible for providing proactive support to an assigned client base, for a variety of internal infrastructures-including workstations, servers, printers, networks, and vendor specific hardware and software. The successful candidate will be highly technical, a natural troubleshooter, customer focused, and have a proactive mindset. This position requires regular travel to client sites.

Qualifications Include:

· 4 years of recent, relevant hands-on experience

· Required systems experience:

o Windows Server Operation Systems

o Exchange, SQL, SharePoint

o Active Directory, Group Policies, Office 365

o Azure and AWS

o DNS, VPN, WAN and LAN connectivity

o Switches and Routers

o Firewalls and Security

· Preferred experience with enterprise backup solutions and business continuity solutions

· Preferred certifications: MS, MCSA

· Preferred certifications: CCNA, VMware

· Preferred previous work experience: with a Managed Service Provider

· Preferred systems experience: ConnectWise, Labtech

· Excellent written and verbal communication

· Passion for documentation

· Desire to grow personally and professionally

· Desire to work in a fast-paced and growing organization

· Require a valid driver's license and reliable personal vehicle

Who you are:

You are a detail-oriented self-starter who takes ownership of your job responsibilities, meets deadlines, and can communicate effectively with teammates, clients, and vendors. You understand the balance between analysis and fixing, and how checklists and standards can produce predictable results. You are driven by proactively preventing problems and implementing best practices that will influence client

business success. You work best in a bold, work-hard, play-hard, environment. You enjoy organization metrics, analytics, team camaraderie and multitasking, all while working in a fun environment.

A successful Technical Alignment Manager will be able to:

· Advanced understanding and working knowledge of Windows Server & Windows 10/11 operating systems including Active Directory, DNS, DHCP, File Services, & Group Policy.

· Understand and have working knowledge of networking including Firewall Configuration, Layer 2 and Layer 3 Switching, NATs, vLANs, Routing, & VPNs.

· Understand and have working knowledge of Microsoft 365 including AD Sync, Exchange Online Configuration, Teams, & OneDrive.

· Analyze client systems and network infrastructure to proactively identify technology lifecycle anomalies, issues, faults, trends, and risks and implement action plans to resolve issues.

· Collaborate with the vCIO and Project Teams to educate and present to clients on best use and configuration of System & Network infrastructure-concepts, options, and solutions (IT roadmap).

· Create and maintain technical documentation to include both system reviews, recommendations, and best practices.

· Review and complete all proactive tickets according to SLA.

· Communicate with clients for all scheduled proactive visits-goals, results, incident progress, and impending changes and/or agreed outages.

· Participate in onboarding new clients, including performing network assessments and creating technical documentation.

· Lift and move computer and network equipment.

· Participate in a scheduled On-Call rotation as well as perform occasional after-hours duties as needed.

What we offer:

· Competitive pay Bonuses

· Progressive PTO

· Medical/Dental/Vision/Life/Disability available

· Tax deferred retirement plan with company match

· Career Development and Coaching

· Fun work environment!

CompassMSP is committed to fair and equitable compensation practices.

Compensation for this role ranges from $80,000 to $105,000. Actual compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this position may include an annual performance bonus (or other incentive compensation, as applicable), and medical, dental, vision, and other benefits.

Job Type: Full-time

Pay: $85,000.00 - $105,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person

Salary : $85,000 - $105,000