What are the responsibilities and job description for the Service Desk Technician II position at CompassMSP?
CompassMSP is a rapidly expanding, award-winning technology solutions provider in the booming managed services space. Our vision is to be the North American leader in delivering and supporting technology solutions for small & mid-sized businesses, and we are driven by our mission and core values to be a great place to work and a great company to work with. We have garnered top industry recognition for our thought leadership, growth, and workplace culture.
Summary
The Service Desk Technician II will be part of our support team providing exceptional customer service by focusing on finding the right solution with each client. The successful candidate will be a natural troubleshooter with the ability to also escalate issues proactively when needed. This ideal candidate must be located near our local office. This is a hybrid position with a combination of work from home and in office requirement. Occasional travel to local client sites is required and on-call availability may be required, which would be scheduled in advance.
Requirements:
- 2 year recent, relevant experience in a helpdesk role providing PC support
- Working knowledge of systems hardware, printers, scanners, and other peripheral devices
- Exchange / Office 365 Support and understand Active Directory
- Preferred certifications: A , Network , Windows Desktop
- Preferred work experience: Managed Service Provider or consulting environment
- Preferred systems experience: ConnectWise, Labtech, ESET
- Strong critical and analytical problem-solving skills
- Excellent verbal and written communication
- Exceptional attention to detail and highly organized
- Comfortable multi-tasking
- Vibrant and willing to contribute to a fun atmosphere
- Require a valid driver's license
Responsibilities:
- Provide direct end user support for client issues by troubleshooting and applying knowledge via helpdesk calls, service board tickets and email requests
- Troubleshoot the following: Virtual Machines and Servers; Active Directory, Domain Name Server (DNS), Virtual Private Networks (VPN) including Disc space allocation, wireless access points, network performance monitoring systems, and system logs
- SonicWALL firewalls
- Microsoft SharePoint
- Mac OS X desktops/laptops
- Dell and HP servers/desktops/laptops
- Windows desktops/laptops (Windows 7 and 10)
- Servers-2008, 2012/2016 R2 Standard
- Maintain and troubleshoot network servers, operating system software, routers, switches, Office 365
- Perform basic network to ensure systems are operational and running at peak performance
- Experience with security best practices and remediation
- Provide assistance and to other team members and assist lead engineers on projects as needed
- Provide backup and disaster recovery services as required
- Provide base level VOIP support as required
Salary : $55,000 - $65,000
