What are the responsibilities and job description for the Sales & Customer Service Representative - Bilingual Spanish/English position at Community Sports Partners?
America’s Got Soccer is one of the fastest-growing youth soccer programs in the country. We’re passionate about delivering fun, high-energy experiences that create lasting memories for kids and their families.
We’re looking for a Sales & Customer Service Representative to join our growing sales team. This is a full-time, in-office role focused on building relationships with families, creating opportunities, and closing deals. If you're someone who thrives in a competitive environment, loves the hustle, and gets excited about hitting targets and driving growth — we want to hear from you.
Drive Enrollment Growth
- Conduct high-volume inbound and outbound calls, emails, and follow-ups
- Convert inquiries into registrations for camps, leagues, and programs
Lead Generation & Pipeline Management
- Proactively generate new leads through outreach and follow-ups
- Build, manage, and maintain a healthy sales pipeline
- Track all interactions accurately using CRM systems
Customer Relationship Building
- Build strong rapport with parents and guardians
- Understand customer needs and recommend best-fit programs
- Deliver a high-energy, positive, and professional experience
Sales Execution
- Confidently present program offerings and value propositions
- Overcome objections and close enrollments
- Consistently meet or exceed individual sales targets
Bilingual Customer Support
- Communicate fluently in both English and Spanish
- Ensure all families feel supported, informed, and confident
Cross-Team Collaboration
- Work closely with operations and program teams
- Share customer insights and feedback to improve offerings
- Strong competitive drive — You’re motivated by goals, enjoy a challenge, and have a natural desire to win.
- Sales instincts or experience — Whether you’ve sold camp spots, sports programs, or fundraised for a team, you know how to connect with people and get them excited.
- Comfortable generating leads and making outreach — You’re not afraid to make the first move, whether it’s a phone call, email, or in-person conversation.
- Ability to build rapport with families — You can talk to parents with ease, listen to their needs, and guide them to the right solution.
- Strong communication and interpersonal skills — You’re great with people, clear in your message, and comfortable speaking with both adults and kids.
- Fluent in English and Spanish — You can confidently communicate with families in both languages.
- Team player who takes initiative — You bring energy to a group but can also work independently and stay focused without micromanagement.
Compensation: Competitive based on experience plus commission structure