Software Support Manager

The Software Support Manager is the business software platform expert and ensures that the Agency’s employees have access to and use the company's software effectively by providing direct training, writing support manuals/materials, providing remote and on-site product support, testing new releases, and working directly with subject matter experts to identify issues while offering and documenting solutions to ensure the smooth functioning of the software. Additionally, they are responsible for testing, debugging, and deploying software applications, ensuring they meet the organization’s quality standards and needs.

POSITION RESPONSIBILITIES

1. Responsible for the maintenance and optimal function of the Agency’s business software platforms including those that support Human Resources, Business Office and Program functions.

2. Responsible for database management, new user activation/training, user security, system support, system customization and reporting as well as training for applicable employees on new software upgrades and modules. Subject matter expert on software related to business function and workflow, including, but not limited to HRIS/Payroll, Financial System, SharePoint, and EHR.

3. Primary system administrator for the HRIS scheduling function – creates the backend database, and trains managers on day-to-day functionality of the scheduling system.

4. Serves as a software expert to assist Subject Matter Experts (SME) in the Agency HRIS and has a deep understanding of the Agency Human Resources and Payroll functions that use the HRIS system.

5. Leading the continuous evaluation and evolution of HR Systems that include payroll systems.

6. Acts as lead for in-progress system implementation, including continued testing and configuration, security administration, report writing, deployment, system optimization post go-live, and coordination and management of cross-functional dependencies between HR, IT, Business Office, and Programs.

7. Program software, set up functions including integrations, enter data, and process information.

8. Programs custom functions including workflows, custom forms, automated customized reports, and other settings.

9. Coordinates and partners with Information Technology (IT) to ensure appropriate compliance with hardware and existing systems.

10. Generates ad-hoc reports as requested by agency stakeholders.

11. Designs and creates user manuals on software systems and posts/updates the manuals on the Agency shared network drive and employee portal.

• Education and Experience
• • Bachelor’s degree in management information systems, Business Administration, Human Resources, Accounting, or related field and at least 2 years of HRIS/Payroll experience.
  • At least 5 years of professional experience working within databases and cloud-based programs.
  • Consideration will be given to candidates for a combination of education & related experience who do not meet the education and experience requirement listed.
• Experience with but not limited to: HRIS & Payroll systems (UKG/Kronos strongly preferred), Accounting systems, Electronic Health Records (EHR), SharePoint
• Proficient knowledge of Microsoft products with a focus on Excel and SharePoint
• Certifications:
• • Microsoft Certification Preferred
• Verifications and Screenings
• • National, State and local criminal background checks.
  • Pre-employment drug screening.

6. Physical and Mental Requirements

• • Exercising independent judgment, concentrating, thinking, communicating, interacting with others, managing multiple tasks, and coping with stressful situations and deadlines.
  • Staying awake and alert while on duty.
  • Ability to perform sedentary physical activity of an administrative nature.

7. Be authorized as an Agency Driver by

a. Holding and maintaining a valid NYS Driver’s License.

b. Have and maintain have use of personal vehicle for work purposes for travel between work locations.

i. Proof of insurance being current as a driver on personal vehicle being used for work purposes.

WORKING CONDITIONS:

1. Will work in office environment.

2. Some travel between sites and to software seminars.

3. Will work during normal business hours with required flexibility to train off hours.

Community Services for Every1 has supported the people of our community for over 30 years. Those with intellectual and developmental disabilities, and those who are simply in need. Every day, our efforts support over 2,000 individuals of all abilities, across counties. We are here for Western New Yorkers – all of them.

Helping those in need takes very special people. And those people are the lifeblood of Community Services for Every1. They’re employees who thrive on helping and who have a passion for connecting. Who can form lifelong bonds with the people they support and make the biggest difference in the lives of fellow Western New Yorkers.

Just as we empower those we serve, we strive to empower each other. We support our colleagues through challenges and we collaborate to find the best solutions – and we work hard to help each other grow. Community Services for Every1 offers competitive starting pay based on directly related experience, generous time off, excellent benefits plans and an opportunity to grow!