What are the responsibilities and job description for the Director of Housing position at COMMUNITY SERVICES FOR EVERY1 INC?
The Director of Property Management is a strategic and results-driven leader overseeing the performance of a growing portfolio of market rate, tax credit and HUD multi-family units across the Buffalo and Niagara area. This role combines high-level vision with hands-on execution to ensure operational excellence, financial performance, and an exceptional resident experience. The Director leads and mentors a team of property managers, ensuring regulatory compliance, adherence to policy and procedures and service standards.
Responsibilities include:
- Provides direction, leadership, mentorship, and oversight to Property Managers in all aspects of property operations, leasing, maintenance, and resident service.
- Support professional development of Property Managers by enhancing their leadership capabilities, decision-making skills, and strategic thinking to support both individual growth and overall property success.
- Serve as the driving force behind portfolio performance, ensuring leasing velocity, revenue growth, and expense control.
- Proactively analyze portfolio data and resident behavior to identify emerging trends, data patterns, or potential risks.
- Offer strategic insights and assistance on new developments by gathering and analyzing feedback from on-site teams and residents. Establish and maintain a continuous feedback loop to drive ongoing improvements, ensuring new projects consistently align with evolving renter needs and market demands.
- Maintain deep awareness of industry trends and emerging technologies, fostering a curious and forward-thinking mindset. Champion innovation by identifying, implementing, and successfully rolling out new systems and initiatives that enhance operational efficiency and add competitive advantages.
- Maintain a comprehensive understanding of the portfolio’s asset mix, market positioning, and each property’s unique strengths and challenges.
- Analyze and interpret operational reports, financial statements to assess portfolio health, identify opportunities, and guide decisions.
- Ensure compliance with Federal Fair Housing, ADA, and all local/state housing laws; proactively manage risk to minimize liability.
- Establish and monitor performance benchmarks for leasing, maintenance, staffing, expenses, collections, turnovers, and occupancy. Investigate outliers and implement corrective actions as needed.
- Handle escalated resident complaints beyond the Property Manager level, ensuring prompt and fair resolution in alignment with company values.
Education and Experience
a. Bachelor’s Degree and 4 years of property management experience as well as 2 years of supervisory experience required.
b. At least 1-year low-income housing management experience required as well as Tax Credit Specialist, Blended Occupancy Specialist and/or Certified Occupancy Specialist certification.
c. At least 1 year of prior accounting or business office experience.
Skills, Knowledge and Abilities
a. Excellent communication, organizational, and analytical skills.
b. Knowledge of property management software required – knowledge of Boston Post, Yardi, Real Page/OneSite, and/or Buildium is strongly preferred.
c. Intermediate Excel and Word computer skills.
d. The ability to perform rent analysis and handle legal aspects of property management.
e. The ability to communicate and empathize with a diverse tenant base.
Certifications
a. Tax Credit Specialist, Blended Occupancy Specialist and/or Certified Occupancy Specialist certification is required.