Client Relations Manager

Description

Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 12 states. 

We are actively seeking a Client Relations Manager in Dallas, TX. The Client Relations Manager is a relationship-driven business development and community partnership role focused on expanding access to high-quality residential and support services for individuals with intellectual and developmental disabilities (IDD). This role is responsible for growing, strengthening relationships, and positioning Community Options as a trusted, mission-aligned provider across assigned regions. Serving as a key liaison between Community Options and external stakeholders, the Client Relations Manager builds long-term partnerships with external entities, guardians, funding authorities, and community organizations while collaborating closely with regional leadership to ensure service capacity aligns with community needs.

Responsibilities

• Develop and implement strategic outreach plans to grow programs across services
• Cultivate and maintain strong relationships with existing and new stakeholders
• Serve as a knowledgeable and trusted resource by assessing individual needs and aligning them with appropriate Community Options services
• Represent the organization at community meetings, provider forums, and networking events to enhance visibility and strengthen partnerships
• Collaborate with regional and state leadership on strategy, capacity planning, and service expansion opportunities
• Participate in intake discussions and placement coordination to support timely, appropriate admissions
• Maintain ongoing relationships with sources by providing updates, addressing concerns, and ensuring a responsive, solutions-oriented experience
• Track activity, outreach efforts, and outcomes in accordance with internal reporting expectations
• Additional tasks and responsibilities may be assigned
• Employee must cooperate with the license and department staff in any inspection, inquiry, or investigation
• Employment is contingent upon successful completion of checks of criminal background, central registry, child abuse registry, and drug testing
  
  

Minimum Requirements

• Driver’s license required
• High school diploma required
• Background in case management, service coordination, or program leadership within the IDD system
• Strong working knowledge of state waiver programs, eligibility requirements, and service authorization processes
• Experience building professional relationships within human services, healthcare, or nonprofit environments
• Demonstrated ability to communicate effectively with diverse stakeholders using a consultative, person-centered approach
• Comfort working independently in the community while coordinating closely with internal teams
• Commitment to Community Options’ mission of supporting people with disabilities to live valued lives in the community
  
  

Why Community Options? 

• Competitive Insurance Benefits (Medical, Dental, Vision) 
• Paid Holidays—Including a Birthday Holiday 
• Generous PTO 
• Employee Incentive & Discount Programs 
• 403b Retirement Plan 
• Incredible career growth opportunities 
• University partnerships that include tuition reduction 
  
  

 

Please Visit Our Website to Complete an Online Application! Careers.comop.org 

Community Options is an Equal Opportunity Employer   M/F/D/V 

#IND-DA