Medical Receptionist

• Greets patients in a polite and professional manner on the telephone and in person.
• Answers and screens all telephone calls daily while scheduling appointments, creating telephone encounters and forwarding them to the appropriate personnel within 1 business day.
• Registers new patients in eClinicalWorks and verifies that registration is complete and appropriate documents are obtained and scanned into the patient account.
• Verifies patients’ insurances and determines any charges/copayments at the time of appointment scheduling or between 1 to 2 business days of visit. Documents findings in Billing Notes and Claim Data.
• Refers patients to Enrollment Assister for insurance or sliding fee scale enrollment.
• Monitors and responds in a timely manner to patient voicemails daily or as assigned. Monitors and responds to telephone encounter queue daily or as assigned. Monitors actions queue and calls patients to schedule follow-up appointments daily or as assigned.
• Collects payments for visits, logs payments in eClinicalWorks and issues receipts to the patient.
• Secures patient information and maintains patient confidence by completing and safeguarding medical records and keeping patient information confidential.
• Effectively uses de-escalation skills to manage any customer service problems with patients on non-clinical issues, troubleshoots the problem works to find a solution, and contacts supervisor for further assistance if an immediate solution is not available.
• Performs other duties as assigned by supervisor.

• High School Diploma/GED.
• Strong customer service skills.
• Strong organizational skills and commitment to working in a professional environment.
• Strong computer skills (MS Word, MS Excel, MS Outlook, Internet).
• Ability to work a flexible schedule, including evenings and weekends.
• Ability to travel to work at other sites as needed.
• Proof of required vaccinations is required. COH will consider requests for reasonable accommodations for anyone who cannot be vaccinated for a religious or medical reason, subject to applicable law.

• Experience with Electronic Medical Record.
• Experience with eClinicalworks.
• Minimum of one year experience as a Medical Receptionist.
• Bilingual in English and Spanish/Amharic.

• 8 x Washington Post 150 Top Workplaces winner.
• 8-hour workdays with paid lunch.
• 3 weeks vacation (additional week after two years), 2 weeks sick leave, 11.5 paid holidays and one personal floating holiday on an annual basis.
• Annual performance-based raises, up to 5% of your annual pay.
• Tuition reimbursement & loan repayment (NHSC & DCHPLRP), Licensing reimbursement & CEU funding.
• Medical, dental, vision, life & disability insurance 403(b) retirement.
• Leadership development, internal promotions and career growth opportunities.
• A culture grounded in equity, compassion, and well-being.

Community of Hope is a mission-driven, innovative, rapidly growing nonprofit, and Federally Qualified Health Center. For over 45 years, we have provided health and housing services, perinatal care coordination, and community support services to make Washington, DC more equitable. Community of Hope also strongly emphasizes maternal and child health, with midwifery practice and the only free-standing birth center in DC. We are honored to be one of DC’s largest providers of housing and homelessness prevention services for families and individuals throughout DC. Through our Family Success Center, our WIC nutrition centers, and our various partnerships, we have reached hundreds and believe that everyone in DC deserves to be healthy, housed, and hopeful. With the help of our amazing staff, we have successfully provided:50,000 medical visits6,300 dental visits17,000 emotional wellness visits1,384 families and 220 individuals with housing/homelessness prevention servicesReady to bring hope and health to our DC community? Apply today! To request a reasonable accommodation to complete an employment application or for general questions about employment with Community of Hope, contact a Recruiting Coordinator. Email: hr@cohdc.org Phone: 202-407-7747. Community of Hope is an equal opportunity employer.