Electronic Health Records Manager

Electronic Health Records Manager

Washington, DC | On-Site| $90k - $100k | Washington Post Top Workplace (8x winner)

Community of Hope is seeking a EHR Manager to make a lasting impact on how care is delivered at Community of Hope. The EHR Manager provides leadership that ensures our electronic health record is dependable, user-friendly, and designed to support exceptional, patient-centered care. By bridging Operations, IT, and Clinical Services, you’ll translate frontline needs into meaningful system improvements and coordinate training and support that help our teams deliver their best work. This position is a full-time position located at our Conway Health and Resource Center in SW DC.

Our Approach and Values:

• We celebrate people’s strengths and acknowledge the impact of trauma on people’s lives.
• We embrace diversity, welcome all voices, and treat everyone with respect and compassion.
• We lead and advocate for changes to make systems more equitable.
• We strive for excellence and value integrity in all that we do

What You’ll Do

• Lead EHR governance and roadmap development in collaboration with Health Operations, IT, and clinical leadership.
• Chair regular EHR meetings with eClinicalWorks (eCW) and internal stakeholders to review tickets, enhancements, and new features.
• Represent EHR operations in Health Leadership Team meetings to surface system issues, communicate changes, and ensure accountability
• Approve system changes, patches, and upgrades after testing and validation.
• Ensure appropriate backup, data integrity, and downtime procedures are documented and integrated across departments
• Partner with DCPCA, CRISP, and eLoom on data integration, reporting, and system interoperability
• Collaborate with Quality Improvement (QI) and Billing teams to ensure accurate data capture for UDS, HRSA, and other compliance metrics
• Oversee user access governance and role-based permissions in eCW
• Develop and oversee training plans for providers, nursing, midwives, care coordinators, dental staff, and other health operations users
• Supervise the EHR System Administrator and partner closely with IT Support, IT Systems, and Network teams

Must-Haves:

• Bachelor’s degree in Health Informatics, Information Systems, or a related field required
• Minimum 5 years of experience managing or supporting an enterprise-class EHR
• Demonstrated success in cross-functional leadership bridging clinical, operational, and IT teams
• Strong knowledge of HIPAA, data governance, and compliance frameworks
• Excellent communication, facilitation, and change management skills

Nice-to-Haves:

• Master’s degree preferred
• At least 2 years with eClinicalWorks (eCW) strongly preferred
• Experience in a Federally Qualified Health Center (FQHC) or multi-site healthcare environment strongly preferred

Why You’ll Love Working Here!

At COH, we prioritize the following well-being and work-life balance-centered benefits:

• 8 x Washington Post 150 Top Workplaces winner
• 8-hour workdays with paid lunch
• 3 weeks vacation (additional week after two years), 2 weeks sick leave, 11.5 paid holidays and one personal floating holiday on an annual basis.
• Annual performance-based raises, up to 5% of your annual pay
• Tuition reimbursement & loan repayment (NHSC & DCHPLRP), Licensing reimbursement & CEU funding
• Medical, dental, vision, life & disability insurance 403(b) retirement
• Leadership development, internal promotions and career growth opportunities
• A culture grounded in equity, compassion, and well-being

About Us:

Community of Hope is a mission-driven, innovative, rapidly growing nonprofit, and Federally Qualified Health Center. For over 45 years, we have provided health and housing services, perinatal care coordination, and community support services to make Washington, DC more equitable. Community of Hope also strongly emphasizes maternal and child health, with midwifery practice and the only free-standing birth center in DC. We are honored to be one of DC’s largest providers of housing and homelessness prevention services for families and individuals throughout DC. Through our Family Success Center, our WIC nutrition centers, and our various partnerships, we have reached hundreds and believe that everyone in DC deserves to be healthy, housed, and hopeful.

With the help of our amazing staff, we have successfully provided:

• 50,000 medical visits
• 6,300 dental visits
• 17,000 emotional wellness visits
• 1,384 families and 220 individuals with housing/homelessness prevention services

Ready to bring hope and health to our DC community? Apply today! To request a reasonable accommodation to complete an employment application or for general questions about employment with Community of Hope, contact a Recruiting Coordinator. Email: hr@cohdc.org

Phone: 202-407-7747

Community of Hope is an equal opportunity employer.