Program Management Coordinator

About Community Housing Network

Community Housing Network (CHN) is a nonprofit organization committed to providing homes for people in need through proven strategies of homeless prevention, housing assistance, affordable housing development, community education, advocacy, and referrals.  Since 2001, CHN has served as the leading housing resource nonprofit organization in southeast Michigan and serves thousands of families and individuals annually who are facing homelessness, people with disabilities, low-income households, and other vulnerable Michigan residents. 

Community Housing Network is building thriving communities and overcoming homelessness and housing instability through a work environment dedicated to empowering a work/life balance success through our Core Values: Inclusion, Integrity, Innovation and Passion. 

Community Housing Network provides excellent employment opportunities with competitive salaries and a comprehensive benefit package.  All full-time employees enjoy a rich package of benefits including:

• Health Insurance
• Dental
• Vision
• Health Care and Dependent Care Flexible Spending
• 401k
• Life Insurance
• Long Term Disability Insurance
• Voluntary Products: Short Term Disability Insurance, Life Insurance, Pet Insurance, Hospital Indemnity, Critical Illness, Accident
• Generous Vacation and Medical Leave Time

Community Housing Network is an equal-opportunity employer recognized by the Detroit Free Press as a Top 100 Workplace and honored as a Crain’s Cool Place to Work. 

Program Management Coordinator

Department: Housing Stability        

Reports to: Director of Programs – Housing Stability

Employment Status Classification: Full-Time Salary; Exempt

Job Description Summary:

The Program Management Coordinator provides essential administrative and operational support to the Housing Stability Department. This role ensures efficient operations, compliance with program requirements, and timely coordination of services that help individuals and families maintain stable housing. The position works closely with the Director and department staff to manage documentation, reporting, and communication that drives program success and housing stability for the community.

Essential Functions: 

• Review program participant rent balances and ensure compliance per internal policies by monitoring payments, identifying discrepancies, and initiating appropriate follow-up actions to maintain program integrity and housing stability.
• Review and approve staff timecards for accuracy and grant compliance, create and maintain timecard schedules, and coordinate with team members and leadership to resolve discrepancies and meet payroll deadlines.
• Process and verify mileage expense reports by reviewing submissions for accuracy, ensuring compliance with organizational reimbursement policies, and preparing documentation for timely approval.
• Complete monthly file reviews to ensure compliance with organizational and funder requirements, document findings, and prepare detailed reports for the Housing Stability leadership team to support informed decision-making and program oversight.
• Prepare comprehensive reports, meeting agendas, and professional correspondence for the Director and program teams, ensuring accuracy, clarity, and timely distribution to support effective communication and program operations.
• Maintain organized and up-to-date shared folders by creating, labeling, and structuring files according to departmental standards, ensuring easy access for the Housing Stability department.
• Create, update, and review department workflows and job aids to ensure clarity, efficiency, and alignment with organizational standards; collaborate with department staff to identify process improvements, incorporate best practices, and maintain accurate documentation that supports consistent service delivery and staff training.
• Support community engagement initiatives by conducting regular inventory reviews, maintaining accurate supply records, and ensuring site supply closets are clean, organized, and fully stocked to facilitate program activities and events.

Qualifications and Skills:

• Associate’s degree in Business Administration, Social Services, or related field.
• 2 years of administrative or program coordination experience, preferably in housing or human services.
• Strong organizational skills with attention to detail and accuracy.
• Proficiency in Microsoft Office Suite and database management systems.
• Excellent written and verbal communication skills , with experience interacting effectively with vulnerable populations (i.e., people experiencing homelessness, domestic violence, at-risk of homelessness, and those who have a disability).
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Valid drivers license 
• Personal automobile coverage limits minimum: Bodily Injury $100,00 each person, $300,000 each occurrence Property Damage $100,000 each occurrence.

Agency Expectation:

• Adhere to agency policies and procedures.
• Demonstrate exceptional communication and organizational skills.
• Maintain a positive and respectful attitude.
• Demonstrate flexible and efficient time management and ability to prioritize workload.
• Consistently report to work on time and prepared to perform duties of position.
• Have a strong work ethic that equally prioritizes the needs of participants and the needs of the organization.
• Display effective leadership skills to gain and maintain credibility, trust, and respect of all employees.
• Proactively and effectively communicate the knowledge gained from education/trainings/conferences to others in the organization through the use of presentations, emails, and conversations.
• Prioritize cultural understanding, respect, resilience, adaptability, conflict resolution, and resourcefulness.
• Upholds organizations core values of integrity, inclusion, innovation, passion and vision within our organization and the people we serve.

Travel

Travel required within the communities served.

CHN reserves the right to require a motor vehicle record check with respect to any employee where driving is an essential function of the position.

Work Environment and Physical Demands

Primary functions of this job are sedentary; occasionally this position may require activities of commuting to the Corporate office, attending off-site meetings, trainings or organizational events. Additional functions of this job require travelling to property developments.

Disclaimer

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.