Program Coordinator

Position Summary:

The Program Coordinator supports the operations team in a market in the development and operations of programs. The Program Coordinator must be able to work in a team environment, but also able to own projects and work closely with the team and physician partners. Data analysis, creativity, positive energy, presentation skills, and the willingness to learn are the primary characteristics for this position.

**This position is hybrid supporting our partners in Bingham Farms, MI

Essential Job Functions:

• Assist with agendas, meeting arrangements and minutes
• Assist with projects for the Operations & Risk Adjustment team and other assignments received by management.
• Assists supervisor and department with presentations (i.e., provides content editing/content recommendations in addition to standard proofing).
• Collects and compiles data and information for analysis.
• Composes routine, general correspondence to stakeholders and leadership
• Effectively prioritize and complete assigned tasks and projects
• Reconcile and validate data for accuracy and completion
• Research and provide courteous, accurate and timely response to inquiries by providers as related to Operations or Risk Adjustment projects and reports.
• Tracks and monitors progress against timeline and key milestones
• Other duties as assigned

Other Job Functions:

• Understand, adhere to, and implement the Company’s policies and procedures.
• Provide excellent customer services skills, including consistently displaying awareness and sensitivity to the needs of internal and/or external clients. Proactively ensuring that these needs are met or exceeded.
• Take personal responsibility for personal growth including acquiring new skills, knowledge, and information.
• Engage in excellent communication which includes listening attentively and speaking professionally.
• Set and complete challenging goals.
• Demonstrate attention to detail and accuracy in work product.

Required Qualifications:

Minimum Experience

• 1 years of experience with customer service and/or office support
• Experience working in a physician practice or within health plan operations is preferred

Education/Licensure:

• Associate’s Degree, Bachelor’s Degree; or equivalent work experience required

Skills and Abilities:

Ability to be a team player and exercise initiative in responding to practice requests and concerns in a helpful and courteous manners General understanding of the health care industry, ideally the provider relations field-desired Excellent interpersonal and telephone communication skills are required Exercise attention to detail; ability to provide accurate data entry Ability to work under pressure with minimal supervision, multi-task, complete projects in a timely fashion and meet deadlines a must Problem solving and organizational skills a must. Language Skills: Strong communication skills both written and verbal to work with multiple internal and external clients in a fast-paced environment Mathematical Skills: Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning Ability: Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Computer Skills: Ability to perform intermediate-level functions using Microsoft Office (Word, Excel, Outlook, PowerPoint)