What are the responsibilities and job description for the Call Center Specialist position at Community Healthcare Network Inc and Careers?
Community Healthcare Network is seeking for a Full-Time Call Center Specialist will be responsible for clear communication with callers and provide assistance that produce customer satisfaction.
JOB FUNCTION:
Responsibilities include, but are not limited to:
- Answers all incoming telephone calls in a professional manner at all times.
- Ensures that all calls are handled in an expedited and efficient manner accurately and courteously.
- Ensures use of professional language and grammar avoiding slang and lingo.
- Maintains an upbeat tone of voice when responding to customers throughout the entire call.
- Schedule appointments based on availability and continuity of care, verifies insurance information, updates demographics, and informs patients of necessary documentation for health center visits.
- Informs and provides basic information regarding CHN Health Centers, directions and all available services.
- Assesses/troubleshoots caller needs and transfers calls to the appropriate staff within the department as needed.
- Confirms the purpose of the call, paraphrasing and asking pertinent questions to ensure they are addressing the concern.
- Conveys ownership of the call and offers appropriate options for resolution to reduce call backs from the customer.
- Performs other related duties as assigned.
WHAT WE LOOK FOR:
- High School diploma or equivalent.
- Minimum two (2) year related healthcare experience.
- Bilingual Spanish is Preferred.
Salary : $44,231