Deputy Director of Subsidy Services: Women's Flexible Housing Pool

Position:   Deputy Director of Subsidy Services

Program: Women’s Flexible Housing Subsidy Pool

Location: 205 Mission St., San Francisco, CA 94013

Reports to: Director of Housing Support Services

Salary:  $80,000/year       

Status:  Exempt, Non-union

About Community Forward SF: Community Forward SF is changing the way women receive homeless services in San Francisco. For over 45 years, we’ve led the way in innovative, compassionate, community-based care for chronically homeless and disenfranchised individuals—especially women, older adults, and those with severe medical or mental health needs. We operate the city’s only 24/7 drop-in center for women experiencing homelessness and provide a full continuum of care, including mental health services, gender-specific recovery programs, medical respite, transitional housing, and permanent supportive housing. Our person-centered model emphasizes dignity, empowerment, and healing, and our staff reflects the communities we serve—many with lived experience of homelessness. We also lead on systems change, having helped create the SF Women’s Housing Coalition and advancing gender-focused policy at the local, state, and national levels. Our mission is to help the most vulnerable individuals get off the streets, access comprehensive services, and achieve the stability they need to thrive. 

JOB SUMMARY:

Community Forward SF is hiring a Deputy Director of Subsidy Services (DDSS) for our Women’s Flexible Housing Subsidy Pool program. The program will work with female-identified participants by providing case management, housing location & coordination services, as well as an ongoing housing subsidy. 

The DDSS is responsible for oversight of housing services, including, but not limited to: supervision of Case Managers and Housing Specialists, building and maintaining relationships with community partners with an emphasis on landlords, meeting regularly with the Department of Homelessness and Supportive Housing, and managing the programs’ contracts and budgets to ensure objectives are met and funds are spent appropriately. 

ESSENTIAL JOB FUNCTIONS:

• Oversee daily operations of subsidy services under the direction of the Director of Subsidy Services.
• Complete necessary reports and audits as required by stakeholders. 
• Ensure contract deliverables are met.
• Manage the program budgets and ensure the timeliness of housing subsidy payments being made. 
• Supervise and maintain the organization's relationships with landlords to ensure an adequate supply of available units. 
• Provide weekly supervision to Housing Specialists and Case Managers, as well as hands-on support as needed. 
• Ensure data quality and timeliness in the ONE System
• Assist with staff training, evaluation, and continuing education
• Respond effectively to grievances and client concerns 
• Assist in CQI of existing programs and development of new programs
• Assist in maintaining all program policies, procedures, and objectives
• Interact effectively with city departments, provider partners, funders, volunteers, and potential donors
• Serve as on-call backup for staff outages.
• Adhere to established policies and procedures.
• Training and meeting attendance.
• Other duties as assigned.

BACKGROUND & EXPERIENCE: 

• Bachelor’s degree or higher in a human services field or equivalent in education and work experience.
• Experience providing managerial oversight and individual supervision
• Extensive understanding of homelessness, trauma, DV/IPV, HIV/AIDS, substance use disorder and recovery, mental health disorders and neurodiversity, and systems of oppression.
• Knowledge of and familiarity with the ONE System
• Ability to educate, teach, train, and evaluate front-line and supervisory staff
• Ability to engage with others in a positive, energetic, helpful, and trauma-informed manner.
• Ability to manage multiple projects at once
• Experience working with people from various cultures and backgrounds.
• Proficiency with Office and G-Suite. Ability to work in a networked computer environment.
• CPR and First Aid certification within 90 days of hire.
• TB clearance and proof of COVID-19 vaccination within 7 days of hire.

PREFERRED QUALIFICATIONS:

• Multicultural, multilingual
• Passion for working with at-risk client populations
• Strong self-awareness, cultural humility, and commitment to personal praxis
• Excellent organizational and administrative skills
• Excellent written and oral communication skills
• Knowledge of San Francisco community resources and neighborhoods

PHYSICAL REQUIREMENTS: 

• Ability to stand and walk as needed throughout the shift for extended periods of time. 
• Ability to lift up to 25 lbs.
• Ability to sit and use a computer, including keyboard and visual display terminal, for extended periods of time. 
• Finger, hand, and wrist agility.
• Ability to complete tasks in an environment where interruptions are the norm and background noise is present.
• Ability to move through buildings, commonly including stairs, between buildings, and out in the community.

Community Forward SF (CFSF) reserves the right to revise job descriptions or work hours as required. The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position.  Essential job duties are intended to describe those functions that are primary to the performance of this job.  Other job duties include those that are considered secondary to the overall purpose of this position. This position description does not state or imply that the above are the only duties and responsibilities assigned to this position.  Employees holding this position will be required to perform any other job-related duties as requested by the supervisor and management.  All requirements are subject to possible modification to reasonably accommodate individuals with a disability. All jobs are subject to contract funding availability. CFSF will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if CFSF is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage.

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