Compliance Manager

Position: Compliance Manager

Reports to: Vice President of Finance

Status: Exempt, Non-Union

Location: Main Headquarters, 1171 Mission St and Remote

Salary: $90,000 - $95,000

About Community Forward SF: Community Forward SF is changing the way women receive homeless services in San Francisco. For over 45 years, we’ve led the way in innovative, compassionate, community-based care for chronically homeless and disenfranchised individuals—especially women, older adults, and those with severe medical or mental health needs. We operate the city’s only 24/7 drop-in center for women experiencing homelessness and provide a full continuum of care, including mental health services, gender-specific recovery programs, medical respite, transitional housing, and permanent supportive housing. Our person-centered model emphasizes dignity, empowerment, and healing, and our staff reflects the communities we serve—many with lived experience of homelessness. We also lead on systems change, having helped create the SF Women’s Housing Coalition and advancing gender-focused policy at the local, state, and national levels. Our mission is to help the most vulnerable individuals get off the streets, access comprehensive services, and achieve the stability they need to thrive.

Position Summary: The Compliance Manager will support Community Forward SF’s compliance by overseeing internal and external audits, ensuring contract and regulatory adherence, and strengthening data-driven quality assurance.  The role will collaborate with program directors, finance, development, operations, and HR to implement compliance tools, standardize processes, and monitor outcomes.  This position is central to ensuring the organization maintains the fiscal, operational, and contractual integrity needed to sustain its mission. 

ESSENTIAL JOB FUNCTIONS:

Compliance, Data Integrity, and Quality Assurance

• Serve as the organization’s point person for compliance matters, providing guidance and solutions across all departments.

• Conduct quarterly internal audits across program sites, focusing on the accuracy of client records, data systems, and contract deliverables.

• Support programs in preparing for external audits, site monitoring visits, and funder reviews, ensuring staff and documentation are audit-ready.

• Monitor program and contract deliverables, ensuring funder requirements, deadlines, and quality standards are consistently met.

• Track and maintain compliance calendars, licensing, Medi-Cal recertifications, and audit schedules.

• Review client/guest files for accuracy, compliance, and audit readiness. 

• Partner with program leadership to implement continuous quality improvement (CQI) plans across departments.

• Collect, analyze, and report data to identify compliance risks, quality gaps, and opportunities for improvement.

• Monitor incidents, identify trends, and recommend system-wide improvements.

• Develop and share quarterly compliance and quality assurance dashboards with senior and program leadership.

• Develop user-friendly compliance tools, guides, and workflows to promote staff buy-in.

Training and Reporting:

• Maintain reporting calendars and ensure timely submission of all contractual, legal, and quality-related reports.

• Promote compliance as a strategic tool for enhancing service quality, reducing risk, and strengthening organizational integrity.

• Contribute to quarterly compliance and financial reporting for leadership and funders.

• Provide training and technical assistance to staff on compliance policies, procedures, and systems.

Other Responsibilities:

• Perform other duties as assigned by the Vice President of Finance.

Preferred Qualifications:

• Bachelor’s degree in accounting, finance, public administration, or a related field. In some cases, relevant work experience may substitute for formal education.

• Minimum of 2 years of compliance, data management, or audit experience in a nonprofit or government-funded environment.

• Knowledge of laws, regulations, and best practices in nonprofit/social services compliance.

• Strong analytical skills, with demonstrated ability to manage, evaluate, and improve data systems.

• Background in coordinating with auditors and funders. 

• Experience working in social services, housing, or healthcare environments. 

• Excellent written, verbal, and interpersonal communication skills.

• High attention to detail with the ability to manage multiple priorities and deadlines.

• Proficiency with MS Office, G-Suite, and database systems.

• Demonstrated ability and willingness to continuously acquire new competencies and accept new challenges.

• Passion for CFSF’s mission and a commitment to our values and social justice. 

• CPR and First Aid certification within 90 days of hire

• TB clearance and verification of full COVID-19 vaccination within 7 days of hire

Physical Requirements: 

• Ability to sit and use a computer, including keyboard and visual display terminal, for extended periods of time. 

• Finger, hand, and wrist agility.

• Ability to complete tasks in an environment where interruptions are the norm and background noise is present.

• Ability to move through buildings commonly including stairs, between buildings, and out in the community.

Community Forward SF (CFSF) reserves the right to revise job descriptions or work hours as required. The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position.  Essential job duties are intended to describe those functions that are primary to the performance of this job.  Other job duties include those that are considered secondary to the overall purpose of this position. This position description does not state or imply that the above are the only duties and responsibilities assigned to this position.  Employees holding this position will be required to perform any other job-related duties as requested by the supervisor and management.  All requirements are subject to possible modification to reasonably accommodate individuals with a disability. All jobs are subject to contract funding availability. CFSF will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if CFSF is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage.

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