Assistant Manager

Job Title: ASSISTANT MANAGER, NIGHT SHIFT

Location: Medical Respite, 1171 Mission St.

Reports to: Deputy Director of Support Services

Status: Non-exempt, Non-union

Hourly Wage: $33.66/hour

Hours: 11pm-7am, Monday-Friday

Community Forward SF is changing the way women receive homeless services in San Francisco. For over 45 years, we've led the way in innovative, compassionate, community-based care for chronically homeless and disenfranchised individuals—especially women, older adults, and those with severe medical or mental health needs. We operate the city's only 24/7 drop-in center for women experiencing homelessness and provide a full continuum of care, including mental health services, gender-specific recovery programs, medical respite, transitional housing, and permanent supportive housing. Our person-centered model emphasizes dignity, empowerment, and healing, and our staff reflects the communities we serve—many with lived experience of homelessness. We also lead on systems change, having helped create the SF Women's Housing Coalition and advancing gender-focused policy at the local, state, and national levels. Our mission is to help the most vulnerable individuals get off the streets, access comprehensive services, and achieve the stability they need to thrive.

JOB SUMMARY:

Community Forward SF is hiring an Assistant Manager for the Medical Respite Program, one of our flagship programs providing a safe space for medically vulnerable San Franciscans to recover and heal with nursing support from our partners at the Department of Public Health. Assistant Managers are the right hand to our Deputy Director of Support Services, overseeing staffing and operations for their designated shift or work area.

ESSENTIAL JOB FUNCTIONS:

• Support the Community Forward SF (CFSF) mission to promote stabilization, hope, and healing for adults experiencing homelessness in San Francisco.
• Work collaboratively with other CFSF employees, DPH, and security services in an integrated team to meet shared goals.
• Ensure that residents are treated with dignity and respect and that their physical, psychological, and emotional needs are adequately met while residing at the facility.
• Train, supervise, and evaluate program staff on your designated shift
• Coordinate staff schedules and daily program activities
• Oversee correct and timely punch-in/punch-out and submission of employee hours to payroll.
• Initiate progressive disciplinary action when appropriate.
• Maintain and document review of client complaints/concerns on a regular basis
• Meet with clients on a regular basis to ensure quality service, acting as a community liaison
• Participate in program planning, development, and maintenance of program goals
• Adhere to established policies and procedures
• Ability to work/be on-call on evenings and/or weekends.
• Facilitate community (client) meetings
• Training and meeting attendance. Ensure your direct reports complete mandatory training
• Other duties as assigned
  
  

BACKGROUND & EXPERIENCE:

• Previous management experience and/or training.
• Comfort with technology, including knowledge of Microsoft Office Suite, Google Suite, and payroll software
• Possess the ability to work both independently and cooperatively
• Strong ability to effectively de-escalate conflict.
• Understanding of homelessness, trauma, domestic/intimate partner violence, substance use disorder and recovery, HIV/AIDS, harm reduction, mental health disorders, neurodiversity, LGBTQIA communities, and systems of oppression
• Ability to work sensitively with individuals from diverse cultures, languages, abilities, backgrounds, and identities
• Strong written and verbal communication skills
• Good organizational skills
• CPR and first aid certification required within 90 days of hire
• TB clearance and verification of full COVID-19 vaccination within 7 days of hire
  
  

PREFERRED QUALIFICATIONS:

• Bicultural, bilingual Spanish (or other SF Threshold Language)
• Knowledge of San Francisco community resources.
• Experience working with at-risk client populations
• Passion for working with at-risk client populations
• Lived experience with homelessness and/or other systems of oppression
• Strong self-awareness, cultural humility, and commitment to personal praxis
  
  

PHYSICAL REQUIREMENTS:

• Ability to stand and walk as needed throughout the shift for extended periods of time.
• Ability to lift up to 50 lbs
• Ability to sit and use a computer, including keyboard and visual display terminal, for extended periods of time.
• Finger, hand, and wrist agility
• Ability to complete tasks in an environment where interruptions are the norm and background noise is present
• Ability to move through buildings, commonly including stairs, between buildings, and out in the community
  
  

Community Forward SF (CFSF) reserves the right to revise job descriptions or work hours as required. The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position. Essential job duties are intended to describe those functions that are primary to the performance of this job. Other job duties include those that are considered secondary to the overall purpose of this position. This position description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties as requested by the supervisor and management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability. All jobs are subject to contract funding availability. CFSF will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if CFSF is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage.

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