What are the responsibilities and job description for the Consumer Loan Servicer position at Community First Credit Union?
The Consumer Loan Servicer handles home equity disbursements, prepares lien releases on secured consumer loans and demonstrates a high level of detail-orientation, organizational skills, and time-sensitivity. They will know all of the key functions in consumer loan servicing, and provide exceptional service to members and employees. They share a variety of responsibilities on a rotating basis within the department.
As our Consumer Loan Servicer, you will:
- Provide outstanding, quality service to external and internal members
- Disburse home equity loans from our loan origination system to the core system
- Perform quality control on home equity closing documentation
- Prepare lien releases and satisfactions for paid loans and send payoff confirmation letters
- Complete loan maintenance requests and related transactions on our core system
- Complete internal and external loan payoff quote requests
- Electronically record mortgages and satisfactions to the County Register of Deeds
- Process payment protection claims and apply approved funds to loans
- Submit Guaranteed Asset Protection (GAP) claims
- Process GAP and Mechanical Repair Coverage cancellations
- Work with 3rd parties to process total loss claims
- Generate adverse action forms for all denied and withdrawn applications
- Sort and process incoming department mail
- Handle member and lender calls in the phone queue
- Monitor and process emails received in the department shared inbox
Our ideal candidate will have a combination of:
- Requires a high school diploma or equivalent degree (GED, HSED)
- Minimum of one year of lending or financial services experience is preferred
- Exceptional attention to detail and accuracy
- Strong organizational and time management skills
- Excellent written and verbal communication skills
- Familiarity with Microsoft Office suite and web-based software packages
- Passion for providing outstanding service to our members – internal and external
- The ability to work hard, find solutions and have fun!