What are the responsibilities and job description for the Bilingual (English/Spanish) Member Service Representative (25 Hours/Week) position at Mortgage/Consumer Loan Processor - Prospera Credit Union?
The ability to speak and write fluently in English and Spanish is required for this opportunity.
Juntos abrimos las puertas de oportunidades para nuestra comunidad! Imagine being able to get answers to your banking and lending questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the help you need to meet your financial goals. At Prospera Credit Union, we want members of all languages to feel valued and find their path to financial success by working with our Bilingual Member Service Representatives.
If you're fluent in English and Spanish and have prior retail experience, we will provide the opportunity for you to put your energy, skills, and passions to work, helping our members prosper.
Our Member Service Representative (MSR) is the ultimate multi-tasker, experience-maker and arguably one of the most important roles at the credit union. If you possess a love for people and a flare for precision - this role is for you!
In other words, the MSR is one of our most critical member experience touchpoints; they are the face of the organization and first contact for members. MSRs provide superior service and an awesome experience to all members, offering a full range of products and services through meaningful conversations.
Join us at Prospera Credit Union and become part of a team that is passionately committed to providing personal, tailored financial guidance to each of our members.
At Prospera Credit Union, people aren't just numbers or transactions, and you won't be treated that way either.
We currently have an opportunity as a Part-Time Bilingual Spanish/English Member Service Rep at our Ballard Location:
- Starting Pay: Minimum of $18.50
- Location: 4830 N Ballard Rd, Appleton, WI 54913
- Position type: Part-time (approximately 25 hours per week)
- Schedule: Flexible scheduling from 8:15AM - 5:15 PM M-F and Saturdays once a month from 8:45 AM - 12:15 PM
- Additional Compensation:
- Bilingual Differential: Additional $1.50 per hour for bilingual skills upon successful completion of a Language Proficiency test
- Weekend Differential: Additional $1.00 per hour for hours worked on weekends, stackable with bilingual differential
Standard benefits for this 25hr/week role include 401(k) Retirement with 5% matching contributions from Prospera Credit Union.
As a member of our dynamic team, you will be responsible for:
- Providing professional, friendly and personalized member service during each interaction.
- Act as the face of the organization and one of the first points of contact for our members
- Accurately processing a variety of financial transactions (deposits, withdrawals, advances, loan payments, etc.).
- Creating conversations with members to help identify their needs
- Providing information and education about various products and services
- Making appropriate referrals, suggestions and referrals to other team members who specialize in different areas such as loans, investments, mortgages, etc.
What could make YOU a great candidate for this opportunity?
- A passion for helping people and being part of an awesome team
- Excellent verbal communication skills
- Strong attention to detail
- Customer Service experience
- High School Diploma or GED
- Ability to hear, assimilate and solve problems quickly, using a member service approach
If you are looking for a great opportunity to join a growing team, let's talk!
Prospera Credit Union is a local, member-owned financial institution in the Fox Valley area. We offer competitive compensation, an excellent benefits package and the opportunity to work in a fun, friendly, team-oriented atmosphere.
What sets us apart:
- Culture of Diversity
- Consistent Schedule
- No Evening Hours
- Great Paid Time Off Benefits
Life is short. Work somewhere awesome!
Prospera Credit Union is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran status. Information collected regarding categories as provided by law will in no way affect the decision regarding an employment application.
Salary : $19