What are the responsibilities and job description for the Assistant Branch Manager position at Community First Credit Union?
Join a movement, not just a workplace. As Assistant Branch Manager, you’ll help build brighter financial futures for our member-owners.
As part of our New London branch team, you’ll have the opportunity to create meaningful impact every day: strengthening relationships with members, developing and empowering your team, and ensuring that the service and solutions we deliver truly reflect the values of our cooperative.
This role is about more than transactions—it’s about helping people achieve their goals, improving lives, and building financial confidence in our community. With strong member traffic and a supportive, mission-driven team environment, you’ll find every day presents new opportunities to live out the “People Helping People” philosophy that sets Community First apart.
What you'll do as Assistant Branch Manager at CFCU:
- Champion member relationships. Meet with members to understand their financial goals, and match them with the right products and services that support their long-term success.
- Lead with purpose. Help coach and support deposit, lending, and member service functions while leading by example to consistently deliver exceptional experiences.
- Empower financial well-being. Open and support accounts—checking, savings, IRAs, and more—while providing lending solutions tailored to member needs.
- Grow your career. Work alongside the branch manager to develop your coaching, leadership, and operational skills.
- Engage in the community. Represent CFCU locally and build lasting connections that demonstrate the cooperative difference.
- Deliver hands-on service. From teller transactions to loans, step in where needed to ensure members always experience the highest level of care.
What we're looking for:
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Associate’s Degree in banking, business, management, or a related field
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2 years of banking, member service and/or sales experience
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Exceptional verbal communication skills, as well as advanced ability to multi-task, prioritize, stay organized, and follow up
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Familiarity with Microsoft office suite, as well as web-based software and financial services platforms
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Passion for providing outstanding service to our members – internal and external
Branch Hours:
Drive-up: Mon–Fri 7:00 a.m.–6:00 p.m.
Lobby: Mon–Wed 8:30 a.m.–5:00 p.m.; Thu–Fri 8:30 a.m.–6:00 p.m.; Sat 8:00 a.m.–12:00 p.m.
This position follows our branch hours, including a rotating Saturday schedule.