Sales Team Lead

THE POSITION
Join our team for a rewarding and fun career at the Pennsylvania Liquor Control Board (PLCB) Are you passionate about providing excellent customer service in a dynamic, high-energy environment? Do you enjoy working with people and helping them find the perfect product? The PLCB is offering a fantastic opportunity to work in a customer-focused retail role, with all the perks of full-time state employment

Our Fine Wine & Good Spirits (FW&GS) store in York is looking for a Full-Time Sales Team Lead (Liquor Store Clerk 2) - apply today

DESCRIPTION OF WORK
As a Sales Team Lead, you will serve as a lead worker for a shift and guide a team of clerks. This Shift Lead position is responsible for working in collaboration with the FW&GS management team. Responsibilities include managing daily store functions, such as positively engaging with customers, ringing up sales, unloading shipments, stocking shelves, building displays, and maintaining store cleanliness. You'll oversee and train lower-level clerks, ensuring they follow store procedures and policies, and provide assistance with customer service, cash management, and inventory reports for the shift.

Key Responsibilities:

• Lead a shift effectively, ensuring smooth store operations and providing guidance to lower-level clerks.
• Provide top-notch customer service, helping shoppers find what they need.
• Manage sales transactions with a computerized cash register.
• Unload shipments, stock shelves, and assemble product displays.
• Maintain store cleanliness and ensure a positive shopping environment.
• Provide on-the-job training to less experienced staff, ensuring they understand store procedures and policies.
• Complete shift reports, including accounting and inventory management, and address cash management issues.
• Resolve customer service and product-related concerns promptly.
• Work independently while leading and guiding other clerks.
• Safely lift products - occasionally overhead or from a squatting position from the floor - weighing 30 to 50 pounds and occasionally up to 60 pounds, ensuring both personal safety and product protection.
• Stand for extended periods of time.
• Keep the store clean and organized.
• Utilize scanners, box cutters, dollies, carts, hand trucks, and pallet jacks.
• Follow all legal guidelines to ensure alcohol is sold only to customers who are legally permitted to buy it.
• Work in a friendly, team-oriented environment where every day brings new challenges and rewards.

If you are someone who has a passion for helping customers, then come grow your career with the Pennsylvania Liquor Control Board

Work Schedule and Additional Information:

• Free - Secure - Onsite Parking
• Full-time employment.
• Work hours will vary, totaling 75 hours biweekly.
• Telework: You will not have the option to telework in this position.
• Salary: The starting salary for this position for new Commonwealth employees is fixed at the minimum salary listed above and is not negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Required Experience, Training & Eligibility
QUALIFICATIONS
Minimum Experience and Training Requirements:

• Six months as a Liquor Store Clerk 1 or Intermittent Liquor Store Clerk (Commonwealth job titles or equivalent Federal Government job titles, as determined by the Office of Administration); or
• Six months of retail sales work.

Other Requirements:

• You must meet the PA residency requirement . For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

Legal Requirements:

• You must pass a background investigation. An applicant with a felony conviction within the last ten years of their prospective date of employment is not permitted to work for the PLCB, per section 210(c) of the Pennsylvania Liquor Code. Other criminal convictions will be reviewed on a case-by-case basis.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• Your application must be submitted by the posting closing date . Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S.
• 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.

• You must provide complete and accurate information or:

• your score may be lower than deserved.

• you may be disqualified.

• You may only apply/test once for this posting.

• Your results will be provided via email.