Systems Administrator

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10/31/2026 (11:59 PM ET)

2605580

Systems Administrator

Pay Grade 13

Salary

$5,085.44 Monthly

Employment Type

EXECUTIVE BRANCH | FULL TIME | ELIGIBLE FOR OVERTIME PAY | 18A | 40.0 HR/WK

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Hiring Agency

Justice & Public Safety Cabinet | Kentucky State Police

Location

1266 Louisville Road

Frankfort, KY 40601 USA

Description

Kentucky State Police is the premier, full-service law enforcement agency in the Commonwealth of Kentucky. With the highest level of professionalism and integrity, the Kentucky State Police works to prevent, reduce, and deter crime and the fear of crime, enhance highway safety through education and enforcement, and safeguard property and protect individual rights.

As a member of the Kentucky State Police (KSP) Information Technology Branch Help Desk, you will be responsible for supporting systems and applications throughout the Commonwealth and the specialized law enforcement IT software. You will be a member of the Internal Support Section.

Base Location: Frankfort, KY – In Office – Provides remote support to KSP employees and local agencies that utilize KSP-provided systems and software.

Key Responsibilities

• Provides support for the specialized law enforcement IT software used by KSP personnel.
• Provides support for the KSP Information Technology systems including software used by KSP employees and Troopers and Officers.
• First tier technician for all law enforcement software for the KSP employees.
• Will report to the Information Systems Supervisor for the KSP Help Desk.
• Serves as Help Desk and Resource Person for 123 Link Agencies and 60 Icap Agencies, assisting the users with hardware, software and network related questions.
• Installs and tests new or modified systems and system upgrades, performs file compressions, develops and maintains system utilities related to any and all Law Enforcement systems.
• Performs other standard Help Desk and operational functions including: enters, executes and monitors production jobs. Installs and uninstalls equipment such as operating systems, workstations, peripherals, communications devices, control systems, proprietary software packages, networking software, electronic mail and data base management software.
• Assists with and maintains the Law Information Network of Kentucky (Link) Law Enforcement Teleprocessing Network.
• Learns to manage and provide operating system support, which includes installation and monitoring performance of servers on local area networks.
• Performs diagnostics and problem resolution with network support staff in order to resolve remote Link and AFIS related issues.
• Performs standard paperwork as required; Assists Supervisor In developing documentation, procedures and forms. Also assists in writing technical documentation and user manuals.
• Receives complex problem reports, and resolves or refers to appropriate personnel when necessary.
• Assists with and maintains the Integrated Criminal Apprehension Program (ICAP) Network.
• Learns to manage system service providers with routine maintenance issues which includes providing technical assistance to other information systems staff. Participates in systems recovery and provides emergency assistance to KSP and other Law Enforcement agencies statewide.
• Performs other tasks as assigned or as needed by the Agency.
• Works alternate shifts or overtime as needed.
  
  

Preferred Knowledge, Skills and Abilities:

• Customer service
• Operate a state vehicle when necessary.
• Experience with law enforcement technology.
• Technical Troubleshooting
  
  

If you are interested in a challenging yet rewarding career with the Kentucky State Police where you can make a positive difference in your local community, we would love to review your application.

Minimum Requirements

EDUCATION: High School graduate.

EXPERIENCE, TRAINING, OR SKILLS: Two years of experience in IT systems administration, IT systems support, or IT systems analysis

Substitute EDUCATION for EXPERIENCE: Additional education in computer science, IT, or a related field will substitute for the required experience on a year-for-year basis.

Substitute EXPERIENCE for EDUCATION: Additional experience in IT systems administration, IT systems support, or IT systems analysis will substitute for the required education on a year-for-year basis OR a certification in an IT related field will substitute for the required education.

SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): NONE

Working Conditions

Incumbents working in this job title typically perform duties in an office setting.

Probationary Period

This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.

If you have questions about this advertisement, please contact Julliana Tessensohn at Julliana.tessensohn@ky.gov

An Equal Opportunity Employer M/F/D