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Job#: 3010576
Job Description:
System Administrator Position #79, bill rate $58/hr
Purpose: As part of the Instructional Device Support Services team this position will be responsible for configuring, maintaining, and troubleshooting department-level printing and phone systems, providing technical support and customer service to clients within the department. Additionally, this role involves managing and resolving technical issues, submitting and tracking work tickets, and maintaining network and software tools. This position requires daily onsite presence, with occasional opportunities for hybrid work when necessary or authorized. This position may require periodic on-call duty outside normal business hours to ensure that the supported systems are operating as intended and time sensitive deliverables are addressed. The on-call duties will be defined at the discretion of the client manager and/or the on-call policy for the organization.
Description
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6 months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Job#: 3010576
Job Description:
System Administrator Position #79, bill rate $58/hr
Purpose: As part of the Instructional Device Support Services team this position will be responsible for configuring, maintaining, and troubleshooting department-level printing and phone systems, providing technical support and customer service to clients within the department. Additionally, this role involves managing and resolving technical issues, submitting and tracking work tickets, and maintaining network and software tools. This position requires daily onsite presence, with occasional opportunities for hybrid work when necessary or authorized. This position may require periodic on-call duty outside normal business hours to ensure that the supported systems are operating as intended and time sensitive deliverables are addressed. The on-call duties will be defined at the discretion of the client manager and/or the on-call policy for the organization.
Description
- Manage and support system configurations, installations, and perform maintenance.
- Perform other duties as assigned.
- Oversee printing installations, configurations, and maintenance across the organization.
- Troubleshoot and resolve issues related to desk phones and printer systems to minimize downtime.
- Provide next-tier support for troubleshooting and resolving complex technical issues related to desk phones, printers and printing, endpoint connectivity, and departmental software.
- Assist end-users with technical issues and provide exceptional customer service by ensuring timely, effective resolutions while maintaining a professional attitude.
- Monitor, maintain, and ensure the performance, reliability, and security of departmental software and hardware, including performing regular updates and maintenance.
- Assist in the configuration, deployment, and support of new departmental software and hardware to ensure optimal performance and seamless integration.
- Collaborate with Tier 1 support to escalate and resolve complex technical issues.
- Provide training and guidance to end-users on the proper use and troubleshooting of VoIP, printer, network, and software systems.
- Draft, document, and update technical procedures, knowledge base articles, and support guides.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6 months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Salary : $58
