Barista

POSITION OVERVIEW: The Barista is responsible for maintaining a positive environment, which provides fast, efficient, and friendly service ensuring a total quality experience for both our guests and team members. This industry functions seven (7) days a week, twenty-four (24) hours a day.

JOB RESPONSIBILITIES:

• Satisfactorily communicate with guests, management and co-workers to their understanding.
• Ability to multi-task and prioritize a variety of tasks with minimal direction.
• Approach all encounters with guests and fellow associates in an attentive friendly courteous and service-oriented manner.
• Maintain regular attendance in compliance with company standards as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.
• Service guests with all food and beverage requirements in a warm friendly courteous and professional manner.
• Provide quality beverages, whole beans, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.
• Prepare coffee barista drinks, specialty drinks and food orders utilizing the Turbo Chef.
• Take orders, prepare food and beverage items, distribute pre-packaged and prepared food items, and deliver orders to guest rooms as needed.
• Have a thorough knowledge of menus and current specials in all applicable departments.
• Perform side work and opening & closing duties throughout your shift as required.
• Record transaction in MICROS system at time of order.
• Maintain cleanliness of work areas throughout the day.
• Follow property key policies, including checking out and returning keys to appropriate departments.
• Ability to answer the telephone according to standards.
• Input orders into the cash register and collect payment from the guest.
• Communicate additional food requirements, allergies, dietary needs, and special requests to the kitchen.

• Clean and wipe down areas and tables as guests leave seating area.
• Prepare and replenish displays to ensure consistency and freshness in presentation from opening to closing.
• Follow and ensure compliance with food safety and handling policies and procedures, such as product rotation, dating, labeling, cleaning, and organizing coolers/ storage areas, and cold chain compliance across all food related departments.
• Follow appropriate personal hygiene procedures to ensure food served to guests is safe for consumption, including washing and disinfecting hands prior to handling food.
• Ensure the quality of the food items and notify manager/supervisor is product doesn’t meet
• specifications.
• Set-up and break down workstations with required tools, equipment and supplies, ensuring items are to established specs, ensuring adequate fill containers, storing items appropriately, and cleaning station as appropriate.
• Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business.
• Follow property control audit standards and cash handling procedures.
• Count bank at the end of your shift, complete cashier reports, resolve any discrepancies, drop off receipts and secure bank.
• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
• Follow policies and procedures for the safe operation and storage of tools, equipment and machines.
• Responsible for knowing and abiding by all departments, Commonwealth Lodging Management and hotel policies and procedures. As well as brand standards, policies and procedures.
• This job description is not intended to provide a complete and comprehensive list of all job duties, requirements and responsibilities. Instead, it is provided as a general overview of the expectations for the position.

EDUCATION & EXPERIENCE:

• High School Graduate or General Education Degree (GED): or Work Equivalent
• Computer skills required. Familiarity with Microsoft Office preferred.
• Experience with food & beverage (Micros POS) Point of Sale System is preferred.
• Good understanding of the English language and communication skills both written and verbal.
• Minimum of 1-2 years of experience in food and beverage is preferred.
• Previous cash handling experience is preferred.
• Certification in food handlers’ program required.

PHYSICAL REQUIREMENTS:

• Exert physical effort in lifting/transporting at least 25 pounds.
• Push/pull carts and other equipment up to 100 pounds.
• Endure various physical movements throughout the work areas.
• Work environment- front office, and all areas of the hotel. The job involves working under variable temperature conditions and noise levels, in indoor and outdoor settings.
• Must be able to stand and exert well-paced mobility for lengthy periods of time.