What are the responsibilities and job description for the Front Desk Receptionist position at Comfort Suites?
We're looking for a friendly and professional Front Desk Employee to provide great customer service to our hotel guests. Responsibilities include checking guests in/out, answering inquiries, and addressing concerns. Ideal candidates are excellent communicators with a positive attitude who can multitask in a fast-paced environment.
Responsibilities:
- Greet and welcome guests
- Check guests in/out using the reservation system
- Provide information about hotel amenities and local attractions
- Respond to guest requests and complaints
- Answer phone calls and assist with inquiries and reservations
- Handle payment transactions
- Maintain accurate records
- Communicate with housekeeping and maintenance staff
Requirements:
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Customer service experience preferred
- Proficiency in Microsoft Office and reservation software
- Ability to work a flexible schedule
- Attention to detail and ability to multitask
- Positive attitude and willingness to learn
Physical Demands:
- Standing, walking, and occasional lifting of up to 25 pounds may be required.
This position reports to the Hotel Manager. If interested, please apply for this exciting opportunity.
Pay: $11.00 - $12.00 per hour
Benefits:
- Employee discount
- Retirement plan
Language:
- English (Required)
Shift availability:
- Night Shift (Required)
Work Location: In person
Salary : $11 - $12