What are the responsibilities and job description for the Scheduling Coordinator position at Comfort Keepers?
The Scheduling Coordinator is responsible for accurately scheduling and filling call-offs of qualified caregivers/CNAs based on all new and current clients.
Benefits: Monday - Friday 8am-4:30pm 40 hour work week. 10 paid holidays off plus 128 hours of PTO/year. Weekly paychecks. Medical Insurance, Vision, Dental, and Life. This location is in-person based out of our St. Cloud office. Lunches on-site.
Job Duties:
Benefits: Monday - Friday 8am-4:30pm 40 hour work week. 10 paid holidays off plus 128 hours of PTO/year. Weekly paychecks. Medical Insurance, Vision, Dental, and Life. This location is in-person based out of our St. Cloud office. Lunches on-site.
Job Duties:
- Match caregivers to clients based on personality, skill, client's scheduling needs, and caregivers' availability.
- Assist Client Case Managers as needed.
- Accurately staff clients with caregivers based on location, time, skills/needs, request, etc.
- Assist with hiring and training.
- Consistently organize caregiver and client's issues (i.e. time off requests, questions, changes in schedule and/or availability concerns).
- Effectively and accurately communicate with caregivers, clients, case managers, and office staff.
- Communicate staffing needs with the team.
- Answer incoming calls in a friendly, professional, and knowledgeable manner.
- Build plans and shifts to match insurance codes.
- Monitor electronic clocking in/out and late alerts. Track attendance and illness log.
- Demonstrate professional and effective communication
- Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.