What are the responsibilities and job description for the Hotel Front Desk Receptionist (OVERNIGHTS ONLY) position at Comfort Inn & Suites?
Job Overview
We are seeking a reliable, detail-oriented, Full-time Front Desk Night Auditor to join our team! This role is crucial in ensuring a smooth check-in and check-out process for our guests while maintaining a great & relaxing overall hotel experience. The ideal candidate will possess strong customer service skills, a passion or willingness to learn about the hospitality industry, and the ability to handle varying tasks efficiently during the night shifts (shifts are always 11 PM to 7 AM).
Responsibilities
- Greet and assist guests upon arrival, providing a warm and welcoming atmosphere.
- Handle check-ins and check-outs efficiently, ensuring all guest information is accurate and up-to-date & payments are processed correctly.
- Manage the phone system by responding to inquiries, reservations, and requests promptly.
- Maintaining good guest relations by addressing any concerns or sudden issues with our in-house guests with care & professionalism.
- Perform nightly audits of financial transactions, ensuring accuracy in billing and reporting.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction throughout their stay.
- Provide information about hotel services, local attractions, and amenities to enhance our guest's overall stay experience.
- Ensure the front desk & public hotel areas are clean, organized, and well-stocked with necessary supplies.
Requirements
- Previous experience in hospitality is preferred but not required.
- Strong customer service skills with a focus on guest relations is very helpful.
- Familiarity with phone etiquette and handling phone systems effectively.
- Ability to work independently during night shifts while managing multiple tasks efficiently & on-time.
- Excellent organizational skills with attention to little details.
- A friendly demeanor with a passion for providing an outstanding experience for our guests!
Join our team as a Front Desk Night Auditor today!
You must be able to work from 11 PM until 7 AM for this position. 40 hours a week is available (or less if that is requested by the employee)
Job Type: Full-time
Pay: $12.00 - $14.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Food provided
- Paid time off
Shift availability:
- Overnight Shift (Required)
Ability to Commute:
- Butler, PA 16001 (Required)
Work Location: In person
Salary : $12 - $14