What are the responsibilities and job description for the Front Desk Agent/Night Auditor position at Comfort Inn Millersburg?
A hotel night auditor manages the front desk during the overnight shift while performing crucial accounting duties to close out the business day. This "unsung hero" role acts as a hybrid between a guest service agent and a bookkeeper, ensuring the hotel is operationally and financially ready for the morning shift.
- Financial Auditing: Reconciling the day’s transactions, balancing cash drawers, and verifying credit card payments. You will run end-of-day reports (the "Night Audit") to summarize revenue, occupancy rates, and any discrepancies.
- Front Desk Operations: Handling late-night check-ins, early morning check-outs, and processing walk-in reservations.
- Guest Services: Responding to overnight requests (e.g., extra pillows or towels), addressing noise complaints, and scheduling wake-up calls.
- Property Security: Monitoring surveillance cameras and conducting regular floor walks to ensure guest safety and premise security.
- Shift Handover: Preparing detailed logs for the morning management team regarding maintenance needs, guest issues, or financial irregularities.
- Preparing Breakfast Items each morning and doing light janitorial and some laundry as needed.
Typical Work Schedule
- Hours: Generally 11:00 PM to 7:00 AM
- Availability: Must typically be available for weekends and holidays, as hotels are 24/7 operations.
Ability to work independently with minimal supervision, strong problem-solving skills, and a professional, patient demeanor for late-night guest interactions
Pay: $15.00 - $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- Flexible spending account
- Life insurance
- Paid time off
- Retirement plan
Education:
- High school or equivalent (Preferred)
Experience:
- Microsoft Office: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
Work Location: In person
Salary : $15 - $16