What are the responsibilities and job description for the FRONT DESK-(FULL-TIME) position at Comfort Inn by Choice Hotels?
You will be responsible for providing excellent customer service with each & every guest. You will accomplish this by staying customer service focused from the beginning of the reservation to the check out of the stay with all guests.
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- Mitigate customer complaints as needed
- Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
- Connect with the housekeeping department to ensure guest accommodations are ready
- General bookkeeping ensure all hotel guest account information is accurate and up-to-date
Job Type: Full-time
Pay: From $10.50 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $11