What are the responsibilities and job description for the Hotel Front Desk Agent position at Comfort Inn and Suites?
Front Desk Responsibilities:
- Check guests in, issue room keys, provide information on hotel services and room location
- Ensure required identification is taken from guests at check-in in line with local legislative requirements
- Answer phones in a prompt and courteous manner
- Answer, record and process all guest calls, messages, requests, questions or concerns
- Record guest preferences in the system
- Check guests out, including resolving any late or disputed charges
- Accurately process all cash and credit card transactions using established procedures
- Issue, control and release guest safe-deposit boxes in line with hotel procedures
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
- Take action to solve guest problems/complaints using appropriate service recovery guidelines
- Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty
- Operate Choice Hotel's systems and operations using their online programs.
- Assist with laundry during down time. Load washer, transfer to dryer and fold towels, pillowcases and sheets
The position is full time, 3pm-11pm shift 5 days a week. Candidate must be flexible and available to work any shift. Ability to work weekends and holidays will be required.
Job Types: Full-time, Part-time
Pay: $12.00 - $13.00 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $12 - $13