Manager, Human Resources

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Are you ready to take the next step in your HR career and make a meaningful impact where it matters most? We’re looking for a high-performing HR professional to support our frontline employees and leaders across the entire Keystone Region in Residential and Comcast Business—the heart of our customer experience. This is a high-visibility, high-impact role ideal for someone who thrives in a fast-paced environment, loves solving complex people challenges, and is passionate about building strong, trust-based relationships. While this role does not have direct reports, it offers a unique opportunity to influence, coach, and partner with employees and leaders across the business. What you’ll do: Serve as a strategic HR partner to frontline teams, helping drive performance, engagement, and a positive employee experience. Leverage your emotional intelligence (EQ) and critical thinking to navigate complex employee relations and organizational dynamics. Collaborate cross-functionally to support recruitment, compliance, benefits, compensation, and more. Use your influence and relationship-building skills to guide teams through change, growth, and transformation. Stay ahead of the curve by understanding and applying AI tools and emerging HR technologies to improve processes and decision-making. What makes you a great fit: You’re ready to step into a management-level role and grow your strategic HR capabilities. You’re a collaborative problem-solver who can balance empathy with business acumen. You’re energized by high-volume, high-touch work and thrive in dynamic environments. You’re curious about the future of work and how technology and AI can enhance the employee experience.

Job Description

Core Responsibilities

• Counsels, orientates and trains managers and supervisors on the interpretation and administration of Human Resources policies. Administers Human Resources policies and procedures as they pertain to all employees.
• Oversees, handles and manages employee relations issues. Assists with employee counseling, discipline and grievance handling.
• Recommends new approaches, policies and procedures to maintain efficient and effective services.
• Manages direct reports. Ensures compliance with state, local and federal guidelines and policies to protect the business and its employees.
• Partners with management to ensure strategic HR goals, policies and programs are aligned with business initiatives.
• Administers compensation programs and assists in job analysis, job evaluation and performance management to ensure compliance with division guidelines.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.
  
  

Employees At All Levels Are Expected To

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.
  
  

Disclaimer

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
  
  

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills

Employee and Labor Relations; HR Business Partnership; Employee Engagement; Leadership Team Development

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years