What are the responsibilities and job description for the Sales Support Specialist position at Columbia Safety and Supply?
Department: Sales
Location: Coppell, Texas
Sales Account Associate support our customers through the platform offering seamless safety equipment ordering and safety program management. Daily activities include order processing, customer communication, improving customer service, identifying opportunities for customer growth, and strategy development.
Requirements for success:
- Demonstrate creativity and resourcefulness in troubleshooting and resolving customer issues.
- Maintain regular and effective communication with clients to ensure their needs are consistently met.
- Become an expert in GME Supply’s extensive product offering to provide informed assistance to clients.
- Foster collaboration with cross-functional teams to deliver exceptional client experiences.
- Provide consistent and actionable feedback to Senior Account Managers to drive continuous improvement.
- Undertake additional duties as necessary to uphold our commitment to delivering exceptional service to all stakeholders.
- Strong communication and interpersonal skills.
- Detail-oriented with excellent organizational abilities.
- Ability to thrive in a fast-paced, dynamic environment.
- Proactive problem-solving skills and ability to think creatively.
- Experience in sales support or customer service.
- Competency with software and computers.
We are a tight-knit group, and we understand the needs of our teammates. This personal connection allows us to strategically design competitive benefits packages that enhance the employee experience and support overall well-being. Some of our benefits:
- Health, Vision & Dental Insurance with company contributions
- Company HSA Contributions
- Add On Insurance Options: Accident, Short Term Disability, etc.
- Free Employee Assistance Program: 24/7 access
- Generous paid time off (PTO) that increases with tenure, plus company-paid holidays
- Volunteer Paid Time Off: Give back to our community & get paid!
- Retirement Options with no Vesting Requirements
This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The GMES family of companies provides to individuals of all races, national origin, gender, sexual orientation, marital, and veteran status, equal employment opportunities within our dynamic growth plans.
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