Operations Coordinator

The Operations Coordinator at Columbia River Plumbing will work directly alongside leadership to learn, support, and eventually take ownership of core company processes across Operations, Finance, People, and Sales & Marketing. This is a dynamic, hands-on role perfect for a motivated self-starter looking to grow into a leadership position within the construction trade industry.

WHAT DOES SUCCESS LOOK LIKE

• Taking ownership of your work and treating the company like your own.
• Creating alignment across departments by communicating clearly, tracking accountability, and helping teams stay on pace.
• Using data to support decisions and demonstrate impact without needing to be asked.
• Leading with initiative and curiosity—offering solutions, not just identifying problems

ABOUT THE COMPANY

At Columbia River Plumbing, we provide exceptional plumbing solutions across commercial, multi-family, public works, and renovation projects. With a reputation for quality craftsmanship, reliability, and customer satisfaction, we deliver top-tier services from ground-up construction to complex remodels. We operate with a 10X mindset; whatever it takes, with accountability, urgency, and a relentless pursuit of excellence. We invest in our team and expect the same commitment in return. Our mission is to deliver plumbing and construction solutions with precision, reliability, and teamwork, creating lasting value for our clients on every project. Our vision is to grow a team of more than 300 skilled tradespeople and professionals who embody teamwork and craftsmanship, supported by an environment that empowers them to build lasting careers and achieve their personal, professional, and financial goals! Come grow with us!

CORE VALUES

We ARE TRI

Accountable: We hold our team accountable to growth and ourselves to doing the right thing for our clients

Results-Oriented: We are detail-oriented in our execution and solutions-driven in every challenge

Excellence: We are purposeful in our craft, delivering precise, high-quality work on every project

Transparent: We communicate openly and clearly with our team and clients alike, building confidence through integrity

Reliable: We do what we say we’ll do. We show up with dependability, professionalism and a commitment to lasting relationships

Inspirational: We are hardworking and empowering, fostering continuous growth so every individual can build a lasting career

OBJECTIVES

• Assist in documenting and rolling out SOPs, workflows, and system improvements. Ensure all team members are effectively using required platforms including Microsoft Teams, Canva, BuildOps, Arcoro, and Trainual for communication, project tracking, HR, and training compliance. Help enforce CRP&C best practices across operations, including daily all teams meetings, daily team huddles, R3 assessments, SOP documentation, and leadership duplication.
• Coordinate internal schedules, meetings, communications, and reporting rhythms. Translate leadership goals into execution plans by maintaining communication touchpoints and documenting initiatives. Support and document 1:1 employee growth meetings (PPFs) to promote accountability, engagement, and team development.
• Establish and manage daily and weekly performance metrics to monitor operations, spot trends, escalate issues, and provide solutions to the VP/Owner. Track project, department, and individual KPIs to drive alignment and ensure accountability.
• Work cross-functionally with Finance, People, Sales & Marketing to align priorities that impact revenue, timelines, and profitability. Support client relationship management and estimating process coordination, as needed.
• Manage branding and content tasks, including Canva graphics, social post drafts, and content scheduling.
• Lead internal check-ins to monitor progress and ensure follow-through on assigned tasks. Influence both internal teams and external partners through timely reporting, consistent communication, and clear accountability.

COMPETENCIES

• Understands construction industry workflows, subcontractor dynamics, job site documentation, and project life cycles. Can translate operational field issues into administrative support actions.
• Manages project timelines, client records, and task workflows within platforms like BuildOps. Understands how to drive performance insights and improve process flow through system reporting.
• Able to create, document, and roll out standard operating procedures. Understands how to build a process tracker and guide leaders through SOP adoption for better consistency and duplication.
• Capable of navigating digital onboarding, employee records, and HR compliance tools. Understands how to maintain confidentiality and data accuracy.
• Fluent in all Microsoft tools. Uses Excel for reporting, dashboards, and data tracking with formulas, pivot tables, and charts. Delivers clean reports, calendars, and shared resources.
• Strong communicator with active listening, clear writing, and direct feedback ability. Supports cross-functional alignment, team collaboration, and conflict-free escalation.
• Understands how to guide business owners and key staff through task delegation, meeting cadence, and leadership duplication to enable scalability.
• Uses metrics and reporting to identify problems, support accountability, and turn insights into action. Can link client performance to strategy execution.
• Understands the connection between internal execution and long-term client trust, retention, and revenue. Acts with urgency and follow-through to protect relationships.

PHYSICAL REQUIREMENTS

• Regular job site visits required; must be comfortable walking active construction sites across all project types.
• Ability to climb ladders, navigate job sites with uneven terrain, and work in varying weather conditions.
• Must be able to work at a desk for extended periods when handling scheduling, reporting, and documentation.
• Valid driver's license and reliable transportation required.

EDUCATION AND EXPERIENCE

• • 2 years in administrative, project coordination, or related roles.
  • Experience in the Plumbing or trades industry is a plus.
  • Associate degree, bachelor’s degree in business, Management, Operations/Logistics, or related area of study, or equivalent work experience
  • Work experience in business operations in a broad-based capacity within a results-driven environment preferred

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Columbia River Plumbing recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.