Referral Coordinator

Columbia Community Mental Health is a nonprofit agency and Certified Community Behavioral Health Clinic that provides services to individuals with mental, addiction and developmental disabilities.

We uphold our values in authenticity and commitment to quality care. Members of our CCMH team have a daily opportunity to make a positive impact.

Position: Referral Coordinator

Department: Operations and Business Center

Shift: Individual schedules can be determined with supervisor and within business needs/hours. In general, our agency provides services Mon-Fri from 8:00am to 5:00pm.

Salary Range: $22.19 to $29.58 (hourly). There are 15 steps on our salary scale. We use a bona fide factor system to determine starting wage (years of experience, education, credentials, and specialty skills that relate to the job requirements).

Benefits: CCMH provides a generous comprehensive benefits program to employees and family members, including qualified domestic partners.

• Generous Paid Time Off Package. (Full-time employees can earn 22 days of vacation, 9 days of sick time by the end of the first year). Accrual increases with length of service.
• CCMH recognizes 11 holidays plus a Floater Holiday
• Medical and Dental Coverage (begins 1st of the month following hire date)
• VSP Vision Coverage (begins 1st of the month following hire date)
• 403(B) Retirement Savings (Pre- and post-tax plans with matching contribution)
• Flexible Spending Account (FSA) (Medical, dependent care, and transportation options)
• Long-Term Disability, and Life Insurance
• Paid Bereavement and Jury Duty Leave
• Length of Service Award, Outstanding Employee of the Department Annual Award
• Voluntary Life Insurance
• Accidental Coverage Insurance
• Student Loan Forgiveness Program (PSLF), NHSC Loan Repayment Program
• Educational Assistance (up to $5,250 a year), Professional Development Assistance
• Licensure Supervision and Continued Education Provided

Wellness Benefits:

• Employee Assistance Program’s (EAP)
• Trauma Support Team – Monthly Loss Processing Group led by our Licensed Clinical Directors

Position Requirements: High school diploma or GED required; associate’s degree preferred. Minimum of three years of experience in medical office operations, referral coordination, or billing and collections required, with preference for behavioral health settings. Experience verifying OHP and other insurance coverage and working within managed care environments is strongly preferred. A combination of education and experience that demonstrates the ability to successfully perform the position duties may be considered.

Summary: The Referral Coordinator manages incoming external and internal referrals for outpatient behavioral health, residential addiction and residential mental health services. This role serves as a primary point of coordination between referral sources, clients, and clinical teams, ensuring timely access to care. Responsibilities include referral intake, outreach, scheduling, follow-up, and documentation within the EHR to support continuity of care and compliance with regulatory and program standards.

Commitment to Diversity, Equity and Inclusion: CCMH strives to address, explore, educate, learn about, and respond to the diversity of the human experience. We create an inclusive, equitable, culturally competent, and supportive environment where employees model behavior that enriches our community. We call our colleagues forward to take conscious and deliberate action to dismantle all systems of oppression by fostering an anti-racist, gender affirming, class conscious, disability aware environment where the innate humanity of others is recognized and celebrated.

Working conditions: This position works in an office environment.

Columbia Community Mental Health is an Equal Opportunity Employer, committed to building a culturally diverse workplace. As such, all qualified applicants are encouraged to apply and all will receive equal consideration without regard to race, color, religion, gender, national origin, age, veteran/reserve/national guard, disability, or any other similarly protected status.

CCMH is Drugfree workplace.

FMLA POSTER:

https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.