ADMINISTRATIVE ASSISTANT I

Be the First Point of Connection for Students as an Administrative Assistant I at CWI!

Are you passionate about helping students navigate their educational journey? The College of Western Idaho (CWI) is seeking an Administrative Assistant I to serve as a primary point of contact for current and prospective students, providing guidance and support throughout the admissions, registration, and enrollment process.

This role is an excellent entry point into higher education and offers the opportunity to build valuable experience in student services, customer support, and administrative operations while making a meaningful impact on student success.

Why Join CWI?

As Idaho’s youngest community college, CWI serves more than 18,000 students and continues to grow through the dedication of its faculty and staff. Administrative Assistant I roles play a vital part in creating a welcoming, supportive experience for students—answering questions, resolving issues, and helping learners confidently take their next steps toward their goals.

Benefits:

CWI offers one of the most affordable and comprehensive benefits packages in higher education, including:

• Premium healthcare plans

• 11% employer retirement contributions

• Tuition discounts

• Generous personal leave

• Professional development opportunities

Student Support & Front‑Line Service:

• Serve as the primary point of contact for new and continuing students, providing admissions, registration, and general college information

• Support students during the registration process and assist with navigating enrollment requirements

• Respond to student and public inquiries in person, by phone, and through written communication in a professional and student‑centered manner

• Explain and apply college policies while serving as a liaison between students and internal departments

Administrative, Records & Data Processing Support:

• Process, review, and audit student documents to ensure accuracy and compliance

• Maintain student records, including registration changes, major updates, name changes, and forms intake

• Perform accurate data entry, student record creation, and report production

• Support document management and record‑keeping processes that align with institutional standards

Outreach, Organization & Collaboration:

• Assist with recruitment initiatives, including preparation of large mailings, newsletters, high school outreach, and other admissions strategies

• Organize resources, establish priorities, and support short‑ and long‑range departmental goals

• Collaborate with Enrollment Services and campus partners to resolve issues and improve student experiences

• Convey by word and action the values expected by CWI

Work Environment & Flexibility:

• Some early evening hours may be required

• Modest local travel between campus locations may be required

• Perform other duties as assigned

What We’re Looking For:

• One (1) year of professional experience working with students in a postsecondary setting or three (3) years of experience in an office environment

• Strong customer service, interpersonal, and cross‑cultural communication skills

• Proficiency with computer applications, including Windows, Word, Excel, PowerPoint, and Outlook

• Ability to manage multiple tasks, maintain accuracy, and work effectively in a fast‑paced environment