Direct Retail Account Manager (North America)

As part of our interview process and our commitment to building high-performing teams, we’ve partnered with The Culture Index Program to better understand work styles and team dynamics. To support this process, we kindly ask you to complete a brief survey as part of the application process when submitting your profile. It should take no more than 7 minutes, and there are no right or wrong answers. We appreciate your participation and look forward to learning more about how you might fit within our team! 

Culture Index Survey: https://go.cultureindex.com/p/RROXwJXDLXSFaE

Dragon Shield started in 1999 in the back room of a Danish game store with one belief: players deserved better accessories.

More than 25 years later, Dragon Shield has become the global leader in premium card game accessories and the category standard for quality, innovation, and player experience. While we’ve grown, our mindset hasn’t changed—we are still gamers at heart, and that passion continues to shape every product and decision we make.

We are looking for a commercially driven Account Manager – Direct Retail (D2R) to expand Dragon Shield’s direct retail presence across North America.

This role is focused on building strong retail partnerships, increasing market penetration, driving sell-through, and bringing Dragon Shield directly to local game stores and retail communities.

What You’ll Do:

Grow the Direct Retail Channel

• Own and grow a portfolio of direct retail accounts across North America.
• Identify, prospect, and convert new retail opportunities while expanding existing customer relationships.
• Develop account growth plans that increase product assortment, shelf presence, and revenue.

Build Strong Retail Partnerships

• Act as the primary point of contact for assigned retailers and develop trusted, long-term relationships.
• Understand retailer needs and recommend the right product mix to support customer demand and business growth.
• Conduct regular business reviews and maintain proactive communication across planning cycles and launches.

Drive Sell-Through and Market Presence

• Partner with retailers to improve inventory planning, promotional execution, and overall sell-through performance.
• Support new product launches and seasonal initiatives from announcement through execution.
• Represent Dragon Shield at trade shows, conventions, retail visits, and gaming events.

Bring Market Intelligence Back to the Business

• Gather customer and market insights to influence product strategy, promotions, and future opportunities.
• Track competitive trends and share recommendations that strengthen Dragon Shield’s market position.
• Collaborate with Sales Leadership to improve tools, processes, forecasting, and channel strategy.

What You Bring

• 3–5 years of experience in B2B sales, retail account management, business development, or channel sales.
• Demonstrated success managing and growing retail customer relationships.
• Experience building a pipeline and driving revenue growth—not just maintaining accounts.
• Strong communication, presentation, and negotiation skills.
• Comfortable operating independently in a fast-paced, entrepreneurial environment.
• Willingness to travel approximately 10%.

Nice to Have

• Experience working with local game stores (LGS), hobby retail, specialty retail, or collectibles channels.
• Background in gaming, tabletop, toys, consumer products, or lifestyle brands.
• Familiarity with direct retail sales motions and field account management.
• Passion for TCG communities and knowledge of Dragon Shield products.

Why Join Dragon Shield

• Build and shape Dragon Shield’s direct retail growth strategy across North America.
• Own customer relationships and make a visible commercial impact.
• Join a passionate, entrepreneurial team operating at the center of gaming and community.
• Work for an iconic brand with ambitious growth plans.