HRIS/ HRSD Business Analyst

• The ServiceNow HRSD Business Analyst serves as the primary functional expert supporting Bechtel’s ServiceNow Human Resources Service Delivery (HRSD) platform, with a secondary focus on HR business process analysis and SAP SuccessFactors support.


• This role is responsible for designing, enhancing, and optimizing HR service delivery solutions within ServiceNow while ensuring alignment with enterprise standards, governance, and compliance requirements.


• The analyst partners with HR Operations, HRIS, IT, and external vendors to translate business needs into scalable system solutions and drive continuous improvements to the employee experience.

• Configure, maintain, and enhance ServiceNow HRSD modules, including:


• Case & Knowledge Management


• Employee Center / Portal


• Lifecycle Events


• HR Services


• Document Management


• HR workflows and related automation


• Serve as the primary functional owner for the HRSD platform, including roadmap planning, release support, and continuous improvement initiatives


• Develop and maintain user stories, functional requirements, test scripts, and acceptance criteria


• Troubleshoot HRSD issues, perform root cause analysis, and partner with technical teams to resolve defects


• Conduct impact assessments, regression testing, data validation, and User Acceptance Testing (UAT)


• Identify opportunities to automate and streamline HR workflows


• Ensure configurations comply with HR governance, data integrity, and security standards

• Partner with HR Operations, COEs, and business leaders to understand HR processes and support HRSD solution design


• Perform process mapping, gap analysis, and documentation


• Recommend process improvements to enhance employee experience


• Perform configuration updates, testing, data validation, and troubleshooting within SAP SuccessFactors


• Support HR digital transformation initiatives across the employee lifecycle

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually - as applicable.