What are the responsibilities and job description for the Collections Representative (CSR - 2nd Shift) position at Collabera?
Company Description
Since 1991, Collabera has been a leading provider of IT staffing solutions and services. We are known for providing the best staffing experience and taking great care of our clients and employees.
Our client-centric model provides focus, commitment and a dedicated team to help our clients achieve their business objectives. For consultants and employees, we offer an enriching experience that promotes career growth and lifelong learning.
The Collabera Way represents our fundamentals beliefs and is founded on the following building blocks:
Company Snapshot
- Over 12,000 professionals in over 40 locations across 3 continents
- Top 10 U.S. IT Staffing Firm
- Largest minority-owned U.S. IT Staffing Firm
- Top supplier to Fortune 500 companies
- Staffing Industry Analysts’ "Best Staffing Firms to Work For" recognition 4 years in a row
Job Description
Contract duration: 6 months with possibility of conversion based on performance/attendance, etc
Start Date: April 2016
Pay rate: $15/hr
Schedule: 2nd Shift; Monday – Friday; 1:00 PM – 10:00 PM with rotating Saturdays and one day off during week when working Saturday
Training: Monday – Friday; 8:00 AM – 5:00 PM; Will participate in current training program (4 weeks)
Job Description:
The Collector works in the Collections and Recovery Operations environment and is typically aligned with routine inbound or outbound collections calling processes. This role can work in any stage of delinquency and frequently requires guidance on non-routine situations. Primary responsibilities are collections, customer servicing, submitting extension requests and other loss mitigation and recovery activities. Contacts delinquent, charged-off, or high-risk customers in order to secure payment and determine reason for delinquency on active loan/credit card accounts. In the recovery area, collectors will work with customer to establish full balance repayment plans or settlements. Works an established list of accounts on an automated collections system and/or auto-dialer. This person can resolve routine billing inquiries and negotiate payment arrangements to cure delinquent accounts. Understands and educates customers on account terms and alternate payment programs and methods. Navigates a computerized data entry system and other relevant applications while staying within our regulatory and compliance guidelines within Collections.
Qualifications
Will have to pass an online assessment required by the client.
Required Skills:
- Excellent communication skills
- Customer Service focus
- Ability to understand and discuss personal and financial difficulties
- Ability to recommend and negotiate payment arrangements
- Demonstrated ability to work in a fast paced environment
- Strong computer skills
Desired Skills:
- Previous collections experience
- Previous customer service experience
- Strong negotiation skills
Additional Information
If you are interested, please feel free to contact me:
Laidiza Gumera
973-774-7804
laidiza.gumera[at]collabera.com
Salary : $15