Front Desk Customer Service Attendant

Colby-Sawyer College is a comprehensive liberal arts-based institution located in the scenic Lake Sunapee area of New Hampshire. We have friendly people, beautiful nature, and small-town amenities and shops. We are located about 35 minutes south of Dartmouth College and just 1 hour 30 minutes from Boston. For more information see Lake Sunapee Region Chamber of Commerce, NH .

We strive to always be a people-first organization. We are passionate about building and sustaining an inclusive and equitable working environment for all employees. If you are looking for a place where you will feel welcome and that you belong, Colby-Sawyer College is that place.

Colby-Sawyer is especially interested in candidates who can contribute to the diversity and excellence of the institution. Applicants are encouraged to share what they can offer and how they can help us to achieve and maintain these values in their cover letter.

Interested candidates may also visit Human Resources in Colgate Hall Room 230, Monday through Friday from 8am - 5pm, to alternatively complete a paper application.

Review of candidates will begin immediately and continue until the position is filled.

Colby-Sawyer College is committed to maintaining a diverse workforce and an inclusive work environment which celebrates multiple perspectives. Under institutional policy, as well as under state and federal law (including Title IX of the Education Amendments of 1972 and the Age Discrimination Act), Colby-Sawyer College does not discriminate in its hiring or employment practices or its admission practices on the basis of race or ethnicity; color; national origin; religion; age; mental or physical disability; parental, family or marital status; veteran status; or sex (including pregnancy or related conditions, sexual orientation, genetic information, gender identity or gender expression). Further, Colby-Sawyer College prohibits sex discrimination in any education program or activity that it operates.

The college recognizes that harassment related to an individual's sex, sexual orientation, gender identity, or gender expression can occur in conjunction with misconduct related to an individual's race, color, ethnicity, national origin, religion, age, or disability. Targeting individuals on the basis of these characteristics is also a violation of the college policy. Under these circumstances, the college will coordinate the investigation and resolution efforts outlined in the college’s Sex-based Discrimination and Sex-based Harassment Policy and Grievance Procedures as well as the Code of Community Responsibility (for students) and Employee Handbook (for employees), to address harassment related to the targeted individual's sex, sexual orientation, gender identity, or gender expression together with the conduct related to the targeted individual’s race, color, ethnicity, national origin, religion, age or disability.

The Hogan Sports Center at Colby-Sawyer College is seeking a motivated and customer service focused candidate for this full-time position to create a welcoming environment for all guests while supporting the daily facility operations. The Hogan Sports Center serves both the college community and the public through memberships, day passes and event programming.

The schedule for this position will be Monday, Thursday and Friday from 1-9p.m., and Saturday and Sunday from 8a.m.-1p.m, with some flexibility.

Responsibilities

• Greet and assist members, students, visitors and phone calls in a friendly and professional manner.
• Ensure there is an accurate record of who is in the building at all times by monitoring member check- in.
• Respond to safety or security issues in the Hogan Sports Center by either handling the situation if it is of a routine nature or by contacting the proper authorities.
• Provide accurate membership and facility information to all guests and process memberships, guest passes, sports teams and rental deposits, program payments and gift certificates using RecDesk software.
• Record reservations for facility space in Hogan and Mercer gym.
• Accurately record and safeguard all monies collected during an individual shift through RecDesk and cash drawer.
• Maintain the cleanliness and organization of the front desk and facility areas.
• Receive and process deliveries as needed.
• Set up basketball hoops, curtains and bleachers in fieldhouse as needed.
• Secure building at closing time and record pool filtration system readings.
• Carry out projects for Hogan or other college departments as requested (commencement stuffers, collating, etc.)

• High school education or the equivalent, including basic reading, writing, and math skills.
• Basic computer and point of sales skills.
• Demonstrated ability to multitask and work independently.
• Strong organizational and communication skills with a customer service mindset.
• Desirable (but not required) qualifications include previous reception or business experience, CPR and/or First Aid certification and interest in collegiate athletics and recreation.