What are the responsibilities and job description for the Customer Service Representative position at Colbert Packaging Corporation?
SCHEDULE
Days: Monday ‑ Friday
Hours: 40 Hours a Week, 7:30 am to 4:00 pm
Pay Schedule: Salaried
Overtime: Occasional, including occasional Saturdays.
KEY JOB DESCRIPTION
Provide excellent service to Colbert customers by accurately processing and managing their orders from receipt through production to delivery.
ESSENTIAL JOB FUNCTIONS
- Accurately input data for computerized processing of job estimates to determine cost of producing an order from acquisition of raw material to customer delivery based upon information acquired from customers and/or sales representatives.
- Accurately calculate all costs incurred, including material, outside processing, machine make ready and run times, freight and warehousing.
- Analyze available information to determine optimal layouts, machine assignments and make ready and run speeds based upon cost, production and scheduling requirements; communicate with production personnel, customer service, scheduling personnel to assist in acquisition of above information.
- Prepare for and conduct pre-production meetings.
- Enter order data into computer.
- Verify accuracy of specifications and purchase order information; reconcile information on Colbert paperwork to ensure it matches customer supplied information; add customer and production notes.
- Assist with preparation of customer bid proposals.
- Communicate customer complaints to appropriate individuals; assist in resolving complaints and follow through with customers to communicate resolution.
- Communicate with customers and sales representatives via mail, telephone, and email as needed.
- Communicate with production personnel as needed & attend daily production meeting.
- Track customer orders with regular communication, including weekly open order updates & timely notification of any delays.
- Communicate with production personnel about schedules, material issues.
- Exercise independent judgement.
- Develop teamwork and positive relationships with co-workers.
- Fill in for other Customer Service Representatives as needed.
- Be dependable, on time to work and at work consistently, regular and overtime hours.
- Adhere to all Company rules, policies and procedures.
- Adhere to all Quality Assurance policies and procedures.
- Meet all established standards of conduct and work performance.
Other job functions may be added as necessary
Non-Essential Job Functions
- Assist within all other areas of the office as needed.
- Train new personnel to perform Account Coordinator job functions.
Equipment, Machines, Tools & Vehicles
Computer, Microsoft Office Suite including Excel and Word software, Radius software, Telephone, Copier, Artios CAD, Cell phone.
Qualifications:
- Must have ability to read, write and speak English clearly; to properly communicate with customers.
- Ability to perform basic mathematical computations including addition, subtraction, multiplication, division and calculate percentages.
- Previous Customer Service/Account Coordinator experience in a print manufacturing environment is preferred.
Other requirements of this job include:
- A high degree of self-motivation and initiative, ability to work with little or no supervision.
- Ability to work cooperatively with others and be a team player.
- Ability to multi-task under pressure.
- Flexibility, including willingness to perform a variety of projects and tasks when asked, fill in for other personnel when needed and do whatever is necessary to ensure the company’s efficient operation.
- Maintain professional appearance and demeanor, confidentiality of information.
Colbert Packaging is An Equal Opportunity Employer
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Customer Service: 1 year (Preferred)
- Project Management: 1 year (Preferred)
Work Location: In person
Salary : $20