What are the responsibilities and job description for the Customer Service Representative position at Hostetler & Young Insurance?
Company Description Hostetler & Young Insurance is dedicated to delivering superior, personalized service to every customer. The agency focuses on helping clients get the best value for their insurance dollars through regular coverage reviews and thoughtful guidance. Customers are treated as neighbors and friends, not account numbers, and receive individual attention whenever they call or visit. In the event of a loss, Hostetler & Young Insurance supports clients throughout the entire claims process to help ensure everything goes smoothly. The team aims to be a trusted partner so customers never feel alone during difficult times.
Role Description This is a full-time, on-site Customer Service Representative role located in Lagrange, IN. The Customer Service Representative will handle incoming calls and office visits, provide policy information, process changes, and assist with billing and coverage questions. This role includes helping clients navigate claims by gathering information, coordinating with carriers, and following up to support a smooth resolution. The individual will update customer records, prepare documents, and maintain accurate files. The position also involves building strong relationships with clients by delivering responsive, friendly service and supporting the agency’s commitment to exceptional customer care.
Qualifications
Role Description This is a full-time, on-site Customer Service Representative role located in Lagrange, IN. The Customer Service Representative will handle incoming calls and office visits, provide policy information, process changes, and assist with billing and coverage questions. This role includes helping clients navigate claims by gathering information, coordinating with carriers, and following up to support a smooth resolution. The individual will update customer records, prepare documents, and maintain accurate files. The position also involves building strong relationships with clients by delivering responsive, friendly service and supporting the agency’s commitment to exceptional customer care.
Qualifications
- Candidates should possess strong customer service and customer support skills.
- Candidates should possess skills in customer satisfaction and customer experience.
- Candidates should be comfortable working as customer service representatives in an agency setting.
- Excellent verbal and written communication skills, with the ability to explain insurance information clearly.
- Strong organizational skills, attention to detail, and accuracy in data entry and documentation.
- Ability to build rapport, show empathy, and remain professional in stressful situations.
- Proficiency with basic computer applications and the ability to learn insurance management systems.
- Prior experience in insurance, financial services, or a customer-facing office environment is preferred.
- High school diploma or equivalent required; additional coursework or licensing in insurance is a plus.