Host/Hostess

Responsibilities

• Make sure all menus are wiped down, free of spots or stains and complete
• Make sure entry and doors are clean, free of debris and inviting
• Check with Manager to assure there are no large parties or private parties you need to know about
• Review seating chart and organize reservations (planning is everything when running an effective host stand)
• Ensure dining room is set to restaurant standards
• Check with the kitchen and service staff to ensure they are ready to accept Guests
• Answer phones and assist callers with reservations and any other requested information.
• Greet and acknowledge every Guest with a friendly smile, escort them to their table and present menus
• Communicate with servers when Guests have been seated in their station
• Make sure server is aware they have been sat
• Manage restaurant waiting list to accurately set Guest expectations while maintain an even flow across server stations
• Say good-bye to all Guests. Check to make sure everything was wonderful. If there was any kind of problem quickly get a Manager
• The host or hostess is the first impression the Guest receives when they come to our restaurant, and they are also the last. We want it to be a memorable impression.
• Maintain clean and orderly service areas and complete side work duties
• Comply with established safety and sanitation standards
• Adhere to company policies and standard procedures

Qualifications:

• Able to work in a high energy and fast paced work environment
• Able to perform quality work efficiently with minimal supervision
• Requires a good sense of prioritization and organizational skills
• Able to multi-task while maintaining a sense of urgency
• Accuracy and high attention to detail
• Able to project a friendly and helpful attitude
• Able to work as part of a Team
• Demonstrate honesty and integrity
• Must be dependable and timely
• Able to work a flexible schedule
• Weekends, holidays and evenings required
• High standard of personal appearance and hygiene

Skills:

• Numeracy and cash handling skills
• Toast POS knowledge an advantage
• Able to lift 15-30 lbs.
• Able to lift 30-50 lbs.
• Able to stand, walk, lift, twist and bend for up to 8 hours a day
• Able to climb stairs while carrying 15-30 lbs.

Shift(s):

• AM Shift
• PM Shift
• AM/PM Shift
• Part-Time

Experience Level: Entry Level – little to no experience

The job description doesn’t imply an employment contract, nor is it intended to include a comprehensive listing of daily activities, duties or responsibilities required of the Employee for this job. Other tasks may be assigned based on business needs and the department supervisor’s request.