Technical Lead

Cognizant is seeking a Field Services Engineer for a full-time opportunity, Onsite in Gaffney, SC. Applicants must be authorized to work in the US without sponsorship. Please note, this role is not able to offer visa transfer or sponsorship now or in the future.

About Cognizant’s CIS Practice

Cognizant’s CIS (Cognizant Infrastructure Services) Practice is a global leader in providing IT infrastructure services. We deliver innovative solutions to optimize and transform IT infrastructure, ensuring business agility and operational efficiency. Our services include cloud computing, data center management, network services, and cybersecurity. We focus on understanding client needs and delivering customized solutions to drive business success.

In This Role, You Will

• Provide Install Move Add Change (lMAC), Break-Fix and end user support activities as required.
• Provide support for the handhelds, laptops and scanner devices.
• Provide smart Hands and Feet support for across teams on demand.
• Rack and Stack Support for commissioning/decommissioning infra devices to be provided.
• Provide physical access to vendors on demand for site/Communication rooms – IDF/MDF/MMR and Data Center/Server room.
• Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center.
• Printer Management/usage monitoring and coordinate with Vendors to ensure print services continuity.
• Co-ordination for cable patching with Vendors or enable on demand.
• Ensure basic Network connectivity (LAN), Wi-Fi access / Video Tandberg / Printer/ Voice are available at site.
• Installing and configuring hardware and software components to ensure usability by end users.
• Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates.
• Experience in supporting overall manufacturing / lab IT systems and IT devices.
• Familiarity with manufacturing, lab or distribution center IT equipment.
• Includes but is not limited to scanners, printers, tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc..
• Advanced communications skills to work with multiple teams and/or OEMs on high priority issues.
• Advanced Microsoft skills (server support, etc.)
• Experience on working in a Manufacturing environment.
  
  

What You’ll Need To Succeed (required Skills)

• Good Communication Skills.
• Good Analytic/Troubleshooting Skills.
• Strong working knowledge of MS Windows Operating System.
• Working knowledge of MS Office and basic business application.
• Good Customer Support Skills.
• Minimum 2 years desk side support services.
• Basic knowledge of networks, telecom, and compute/storage.
• Basic knowledge of mobile device support.
  
  

At Cognizant, we're eager to meet people who believe in our mission and can make an impact in various ways! We strongly encourage you to apply even if you only meet the required skills listed. Consider what transferrable experience and skills make you an outstanding applicant and help us see how you'd be helpful to this role.

Applications will be accepted until Mar 26, 2026.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan
  
  

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.