What are the responsibilities and job description for the Amazon connect Architect/Consultant position at CogniSoft Technologies?
- Amazon Connect Expertise:
- Deep understanding of Amazon Connect core features and capabilities including Contact Lens.
- Proven experience in designing and implementing complex contact flows, including advanced routing logic, speech recognition, and text-to-speech using AWS LEX bots, Polly etc.
- Strong understanding of Amazon Connect's integration capabilities with other AWS Services, such as Lambda, SQS, SNS etc.
- Experience with Amazon Connect's API's and SDK's
- AWS Experience:
- Solid experience with AWS infrastructure and services, including EC2, S3, VPC, API Gateway, Step Functions etc.,
- Experience with AWS Security best practices.
- CRM Integrations and 3rd Party Integrations
- Proven experience integrating Amazon Connect with various CRM system (Salesforce, ServiceNow etc.,)
- Experience with CRM API's and data models
- Good to have experience integrating with WFM systems like Verint.
- Technical Skills
- Strong scripting and programming skills (e.g., Python, Node.js, JavaScript, Java, C# etc.,)
- Experience with SQL and NoSQL databases (e.g., AWS RDS, Dynamo DB, Aurora, Redshift etc.,) and ETL processing with AWS Glue, AWS Kinesis etc.
- Experience working in Agile environments (Scrum, Kanban, SAFe)
- Strong experience with DevOps practices and CI\CD (Terraform, Jenkins, Spinnaker, Git etc.,)
- Experience and understanding of security protocols and systems (e.g., Active Directory, IAM, SAML, SSO etc.,) in line with legal and regulatory requirements (PCI DSS, PII, HIPPA, GDPR etc.,)
- Good experience and knowledge of networking concepts and protocols especially in telephony environment.
- Other Qualifications:
- Excellent problem-solving and analytical skills
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
Required Experience
- 5 Years of experience in Contact Center technologies and Cloud Architecture
- 5 Years of hands-on experience Amazon Connect and AWS
- 2 Years of experience using Terraform
Nice to have
- Experience with Genesys On-Premises contact center system
- Experience with contact center migrations
- Experience with cloud migrations
- Experience with AI/ML technologies especially AWS Transcribe, Bedrock, Comprehend, Sagemaker etc
- Related AWS Certifications