Demo

Amazon Connect Architect/Consultant - No C2C

Purplejack Technologies LLC
Wilmington, DE Contractor
POSTED ON 9/25/2026
AVAILABLE BEFORE 10/25/2026

  • Design, develop, and implement complex contact center solutions utilizing the full suite of Amazon Connect features, including IVR/contact flows, queues, agents, and integrations.
  • Develop and implement custom integrations with CRM systems (Salesforce, ServiceNow etc.,), ERP Systems, Alert & Monitoring systems and other business applications.
  • Optimize contact center performance by analyzing call flow data, identifying bottlenecks, and implementing improvements to reduce call handling times and improve customer satisfaction.
  • Configure and manage Amazon Connect features, including voice and chat capabilities, speech recognition, text-to-speech, and outbound dialing.
  • Stay abreast of the latest advancements in contact center technology and Amazon Connect features.
  • Provide technical support, troubleshoot and resolve technical issues related to Amazon Connect and its integrations.




Requirements

  • 12 Years of Experience
  • Amazon Connect & Contact Lens
  • Contact Flows, Advanced Routing, Speech Recognition, AWS Lex & Polly
  • Amazon Connect Integration with Lambda, SQS, SNS
  • Amazon Connect APIs & SDKs
  • AWS Infrastructure: EC2, S3, VPC, API Gateway, Step Functions
  • AWS Security Best Practices
  • CRM Integration: Salesforce, ServiceNow
  • CRM APIs & Data Models
  • Python, Node.js, JavaScript, Java, C#
  • SQL & NoSQL: RDS, DynamoDB, Aurora, Redshift
  • AWS Glue & Kinesis / ETL
  • Agile: Scrum, Kanban, SAFe
  • DevOps & CI/CD: Terraform, Jenkins, Spinnaker, Git
  • Security: Active Directory, IAM, SAML, SSO
  • Compliance: PCI DSS, PII, HIPAA, GDPR
  • Networking & Telephony Protocols
  • 5 Years Contact Center Technologies & Cloud Architecture
  • 5 Years Hands-on Amazon Connect & AWS
  • 2 Years Terraform



    • Salary : $57

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