What are the responsibilities and job description for the Telecommunicator / Customer service Representative position at COGENT Infotech?
About Cogent InfoTech
At Cogent InfoTech, we believe in creating opportunities that empower individuals and transform organizations. With over 21 years of excellence in consulting and talent solutions, we pride ourselves on building inclusive workplaces and driving innovation in everything we do. Our diverse teams bring unique perspectives to help deliver cutting-edge solutions to global clients across both public and private sectors.
Job Title: Telecommunicator/ Customer Service Representatives
Location: St Louis, MO 63110
Contract Position: - 12 Months
Onsite Role
Summary:
Telecommunicators are among the “forward faces” of the Distribution Section and Water
Division. They interact with customers, the public, contractors, other city departments, county
agencies and state agencies. In performing their duties, they make judgements that have safety
and legal implications. Telecommunicators use several means of communication including radio,
telephone and desktop computers.
Responsibilities:
- Receive, respond and relay information received telephonically, via computer messaging, and via radio communication.
- Prepare reports, log inquiries and perform other administrative duties.
- Possess a working knowledge of the names and locations of primary through fares within the city of St. Louis.
- Speak clearly over the telephone and radio.
- Listen to obtain and accurately record detailed information from customers, Distribution crews in the field, the public and others.
- Exercise independent judgement in emergency situations.
- Communicate tactfully and courteously with internal and external customers and agencies.
- Read and interpret maps and plats and convey mapping information verbally and in writing.
- Write clearly using correct grammar and punctuation.
- Monitor security systems and act upon system breaches.
- Update computer-based records.
- Perform other unanticipated, mission-critical duties
Minimum Qualifications:
- Must be high school graduates.
- Required people who can read a map and Map reading is very important in this role.
- Knowledge of St. Louis City streets is a big asset as well.
- Demonstrate basic typing skills and computer literacy.
Cogent InfoTech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels welcome and valued. We encourage applications from individuals of all backgrounds, identities, abilities, and experiences. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply
Join Us
At Cogent Infotech, your ideas matter. Join a purpose-driven organization that celebrates diversity, encourages collaboration, and invests in your future.